Customer Service
COMPLAINT: Alitalia Airlines -rude and unfair -

Thread Tools Display Modes
Old Dec 12, 2018, 4:19 PM
D.Amazon D.Amazon is offline
Join Date: Dec 2018
Posts: 1


The following began on August 22, 2018
• 8/23/18 - A 17 year old at the time made a reservation on airline by mistake.
•She became ill while visiting friends in Italy and wanted to come home
• She was under a physiatrist care and was very much under duress at the time
• She called me to tell me what she did, which was not acceptable to me as she booked a flight that was impossible for her to take, by reasons of her mixing up times and dates.
• Within minutes from when the reservation was made I called the airline to cancel.
• Alitalia customer service was extremely rude, they called me a liar and I lost my temper and hung up and proceeded to called my credit card company.
• They seemed to understand and credited back the $1540.51 for the ticket that was made by mistake.
• Three months later on 11-28-2018 I was rebilled for $1540.51, CC Co informed me that Alitalia would not support my claim.
• I have spoken to numerous supervisors and managers at both Alitalia and CC Co to no avail.
• Alitalia told me since I accepted a $77 refund for the taxes that they closed the complaint. I never accepted the $77 as a refund; I did not even know why they credited my account for that amount.

In closing I did not receive any services from this company, they were extremely rude and I feel that this is totally unfair.
Reply With Quote Share with Facebook


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
American Airlines Unfair rules [email protected] Tips 1 Mar 31, 2017 3:16 PM
American Airlines overbooking and rude CS. twesty1 American Airlines Complaints 7 Apr 20, 2010 9:48 PM
Customer Service RUDE, RUDE, RUDE Electronic Help Desk! txchampaign Customer Service 12 Jun 30, 2009 12:06 PM

All times are GMT. The time now is 3:21 AM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors