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In-flight Issue
COMPLAINT: Southwest wireless worthless

 
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  #1  
Old Aug 11, 2012, 3:16 AM
Finicky traveler Finicky traveler is offline
 
Join Date: Aug 2012
Posts: 1

Bought the wireless access for $5 on a recent SW flight from las Vegas to Albany . Was spotty at best. For first hour and a half it just hung up nd dropped everything I attempted to do, half way through the flight it started working as good as a slow DSL. You cannot stream Netflix, YouTube, crackle, etc. it barely allows you to surf and is extremely slow. Email worked ok.
I asked for a refund three times ans the flight attendant simply ignored my requests.
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  #2  
Old Aug 13, 2012, 12:46 AM
dc2las dc2las is offline
 
Join Date: Mar 2009
Posts: 11

Yeah flight attendants are often in charge of WiFi refunds.... [Inappropriate Language. Please respect the rules.]!
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Old Aug 13, 2012, 5:24 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

If you buy the wifi access code from the FA, why shouldn't they refund you if it is not working. If I buy a dodgy sandwich from the FA, I wouldn't expect to have to write to Head Office to get my moolah back.

In any event....asking for a refund and getting ignored is a complaint about ignorant, poor service...not about who is responsible for paying the refund. [Inappropriate Language. Please respect the rules.].
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Old Feb 8, 2013, 6:55 PM
rwmiller56 rwmiller56 is offline
 
Join Date: Jan 2013
Posts: 2

For an additional $5 (or is it $10, not sure), you can stream Live TV on the Southwest in-flight WiFi.
I suspect that the routers on the airplane are configured to save bandwidth for live TV, at the expense of bandwidth for those who just want to surf the web.
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