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COMPLAINT: Corporate Racketeering of LUV Voucher Extension

 
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  #1  
Old Dec 14, 2014, 10:53 PM
jahdba jahdba is offline
 
Join Date: Dec 2014
Posts: 2

Greetings Consumer Revolutionaries,

I presume as many whom have posted their unfavorable complaint about Southwest Airline refund policy and their LUV Voucher policy on this have another link in the chain.

Here my little story, after receiving two LUV vouchers one for 2013 & 2014. Due to financial hardship of those recessionary years, I was not able to capitalize on the LUV Vouchers.

I had to write a letter to their Customer Service each time and request an extension based on the financial hardship. No problem getting the extension, mind you they already have their funds and the 2nd LUV Voucher expired on September 28th, 2014.

So, I've secure employment now and ready to honor my travel service with Southwest Airlines and request an extension for another LUV Voucher. Knowing full well that the LUV Voucher had already expired.

They disregarded my letter after 30 days and I send another letter giving them 15 business days to respond.

They refuse to honor my third extension request and now they get to keep the funds and not honor any more extension.

Now, I've filed a complaint with DOT, this site and I will compose another letter to the VP of Customer Service.

I've attached a text letter from their customer service to me.

We must not let crony corporatism get away with treating us like slave with their Corporate Racketeering ways.

I,m done (stick a fork in them) with Southwest Airlines.....

Peace & Love
Jahdba

"Don't give up the fight and stand up for your rights"
- - Robert Nesta Marley
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  #2  
Old Dec 17, 2014, 3:52 PM
A320FAN A320FAN is offline
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Join Date: Jan 2011
Posts: 319

Originally Posted by jahdba View Post
Greetings Consumer Revolutionaries,

I presume as many whom have posted their unfavorable complaint about Southwest Airline refund policy and their LUV Voucher policy on this have another link in the chain.

Here my little story, after receiving two LUV vouchers one for 2013 & 2014. Due to financial hardship of those recessionary years, I was not able to capitalize on the LUV Vouchers.

I had to write a letter to their Customer Service each time and request an extension based on the financial hardship. No problem getting the extension, mind you they already have their funds and the 2nd LUV Voucher expired on September 28th, 2014.

So, I've secure employment now and ready to honor my travel service with Southwest Airlines and request an extension for another LUV Voucher. Knowing full well that the LUV Voucher had already expired.

They disregarded my letter after 30 days and I send another letter giving them 15 business days to respond.

They refuse to honor my third extension request and now they get to keep the funds and not honor any more extension.

Now, I've filed a complaint with DOT, this site and I will compose another letter to the VP of Customer Service.

I've attached a text letter from their customer service to me.

We must not let crony corporatism get away with treating us like slave with their Corporate Racketeering ways.

I,m done (stick a fork in them) with Southwest Airlines.....

Peace & Love
Jahdba

"Don't give up the fight and stand up for your rights"
- - Robert Nesta Marley
So they extended the vouchers 2 times for you. That was mighty nice of them. Now you have your inch and you want 50 feet more I.E a 3rd extension, what about the other people who have vouchers and are denied extensions for don't get them at all. You do not need a 3rd extension.
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  #3  
Old Dec 17, 2014, 8:33 PM
jahdba jahdba is offline
 
Join Date: Dec 2014
Posts: 2

Greetings A320FAN,

Thanks for replying to my post....

Yes! I very graceful for the 2 LUV Voucher extension granted to me, although with my financial hardship at those times I was unable to used them.

However, this time I will be able to used it, now that I've secure a job (Just Over Broke). So I'm praying that Southwest Airlines will grant me this last opportunity to used the LUV Voucher.

I've submitted a letter to the V.P. of Customer Relations & Rapid Rewards to review my request. If all goes well, I will post the results here either way.

I have faith the even the most corrupted corporations want to something right to stay profitable and keep their shareholders happy.

Peace & Love
Jahdba
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  #4  
Old Dec 17, 2014, 10:13 PM
Burgers Burgers is offline
 
Join Date: May 2013
Posts: 100

You diss the company implying they are corrupt and using the term "crony capitalism" incorrectly (a dictionary is your friend) and now you expect them to grant you a third extension.
What possibly could the basis of your complaint in your submission to the DOT?

A320FAN is correct.
By the way a lesson to you on publicly traded companies. Keeping their shareholders happy is only about profitability, goodwill has limited value, case in point YOU.... publicly trying to shame a company after two goodwill gestures.
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  #5  
Old Dec 18, 2014, 10:27 AM
A320FAN A320FAN is offline
Airline Employee (NOT OFFICIAL REP)
 
Join Date: Jan 2011
Posts: 319

Originally Posted by Burgers View Post
You diss the company implying they are corrupt and using the term "crony capitalism" incorrectly (a dictionary is your friend) and now you expect them to grant you a third extension.
What possibly could the basis of your complaint in your submission to the DOT?

A320FAN is correct.
By the way a lesson to you on publicly traded companies. Keeping their shareholders happy is only about profitability, goodwill has limited value, case in point YOU.... publicly trying to shame a company after two goodwill gestures.
I work for a publicly traded airline, and yes it is grilled to us each and every time about certain things.
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  #6  
Old Dec 18, 2014, 12:53 PM
Burgers Burgers is offline
 
Join Date: May 2013
Posts: 100

A320FAN, comment wasn't directed at you, I omitted a space.
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  #7  
Old Oct 22, 2015, 5:11 PM
AA=AbsoluteAnus AA=AbsoluteAnus is offline
 
Join Date: Oct 2015
Posts: 11

Jah rasta,

You are almost a caricature of over the top "Consumer Revolutionaries" but not one that is doing them a service. Extending the LUV twice actually make me want to fly south west WOW now that is generous!

Try getting nailed for DOUBLE the ticket price to fly. I booked a ticket online and when I got to the counter I was told the ticket was for another date. I know when I needed to fly specifically. So I (always very courteous) explained it must be a mistake and to please help me with getting on the flight. I was 2.2 hours ahead of departure. The agent nailed me with a $200 change fee and another $200 plus "ticket price difference". I looked on my phone and I could have actually saved $20 buying another ticket. hindsight.

Regardless AA and others need to be investigated to find out how these fees are even remotely based in reality. Why are they $200? Why is the fare always more at the agents terminal when clearly online it isn't or it's less?

This is what consumer revolutionaries need to be asking. These practices are clearly predatory and it's GOUGING plain and simple. People are not sheep, we need to fight these practices NOW. I already placed my complaint with DOT and others.

I fear these practices are not masking but exposing other practices that could be causing other corners to be cut. Who knows? You know what they say about roaches......

Last edited by AA=AbsoluteAnus; Oct 22, 2015 at 5:14 PM.
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customer service, luv voucher, refund misrepresentation


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