Reply
Baggage Problems
COMPLAINT: Damaged Ripped Suitcases

 
Thread Tools Display Modes
  #1  
Old Mar 16, 2012, 8:11 PM
Meena Suhale Meena Suhale is offline
 
Join Date: Mar 2012
Posts: 1

My son and I traveled from Bengaluru/India to Chicago Via Abu Dhabi on 14 March 2012. We checked in 4 suitcases that were overweight and paid $50 per bag -a $200 total. When we collected our bags in Chicago, we found 3 out of 4 bags were ripped completely. They are totally unusable and we had trouble dragging it off the conveyer belt onto the trolley. The suitcases were in good condition when checked in and one of them, London Fog was an expensive new suitcase making its first journey. We have been flying Etihad for the past 4 years and were quite disappointed with the response we got when we reported the issue to the Etihad counter upon arrival. We were given an website address and no further explanation. This was a loss of property and I expect an explanation from the airline...

Meena
Reply With Quote Share with Facebook




Replies:

  #2  
Old Nov 16, 2012, 11:21 AM
remybanda remybanda is offline
 
Join Date: Nov 2012
Posts: 6

Normally when a damage of such nature takes place, the airline agents document the case and make arrangements for compensation/replacement. But the Airlines’ limitation of liability is an issue and the passenger comes out – nine times out of ten – the loser. But it is still worth salvaging something. Take note that fragile items, jewelry or any valuables are not included in their list of items to compensate. You will be offered a much lesser sum as compensation and will be asked to sign a ‘release and indemnity’ form. You may refuse, but Airlines are covered from liabilities in such cases by international convention! But it’s still worth pursuing…….

carrynoIncident

Last edited by remybanda; Nov 16, 2012 at 11:23 AM. Reason: Poor link
Reply With Quote Share with Facebook
  #3  
Old Apr 7, 2013, 7:35 PM
AirlineSympathizer AirlineSympathizer is offline
 
Join Date: May 2012
Posts: 59

What did your travel insurance say when you filed a claim?
Reply With Quote Share with Facebook

Reply

Tags
damaged suitcases, ripped


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Check-in / Boarding Ripped Off nicholaza Check-in / Boarding 7 Aug 16, 2008 2:32 PM
Customer Service US Air Ripped Us Off Good! brichar Customer Service 0 Jul 31, 2008 4:33 AM
Customer Service Delta Ripped Me Off!!! kent_snyder Delta Air Lines Complaints 0 May 28, 2008 3:02 PM
Check-in / Boarding Delta ripped me off! frequentflyer7T American Airlines Complaints 0 Apr 15, 2008 12:46 AM


All times are GMT. The time now is 10:55 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2017, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors