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Customer Service
COMPLAINT: Refusal to refund for cancelled flight

 
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Old Nov 25, 2016, 11:20 PM
MindyP MindyP is offline
 
Join Date: Nov 2016
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BA cancelled flight because of technical problems and then rebooked and downgraded us. They refuse to refund the $275 per ticket we originally paid for an upgrade to premium economy because they gave us $100 compensation. How can they get away with this? We're still out of pocket. It has to be illegal. I paid for a service and they didn't deliver. Return flight had technical problems AND they didn't put our luggage on the flight. I'm done with this airline.
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