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COMPLAINT: Cathay Pacific strands hundreds at Hong Kong post typhoon

 
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  #1  
Old Jul 24, 2012, 5:00 PM
drj drj is offline
 
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Cathay Pacific has stranded hundreds of Australian bound passengers in the departure lounge for more than 36 hours with no end in sight & providing passengers with no help nor information. Even elderly, wheelchair bound and small child passengers have been detained in with no help from the airline at all which has simply cancelled flights with no apparent intention of moving passengers nor providing much needed food, sanitary services or even nappies for babies. Cathay have all passenger's luggage so people have no clothes and can't get on other flights. No hotel accommodation has been organised nor is there any intention. Hundreds have not slept for 48 hour

If you ever have an option don't fly Cathay Pacific. They don't even provide basic human rights let alone a flight anywhere.
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Old Jul 25, 2012, 11:52 AM
Alex2012 Alex2012 is offline
 
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....And once SOME (not all, not even the majority) passengers reached their final destination, there was absolutely no baggage. There was zero contingency planning for this event, zero staff training on how to cope with what happened and a lack of tolerance, understanding or customer service from any of the staff we encountered during our 40-hour stopover. And on arrival at Adelaide airport....? Staff openly complained in English that they were staying late to deal with people, openly disrespected non-English speaking customers. It was a total disgrace. Adelaide airport..shape up and respect people different to yourselves, and Cathay...learn how to manage risk. Was that the only typhoon Hong Kong has ever experienced?? On leaving Hong Kong, everyone said they would never use Cathay again, and then in the car park at Adelaide, a local was complaining (and rightly) about how shocking facilities and attitudes are in Adelaide. The only reason I am using either facility in the near future is that this was the inbound flight and I have to complete the outbound.....
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Old Jul 26, 2012, 5:29 AM
Col521 Col521 is offline
 
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I agree with this criticism of cathay pacific, recently caught up in the congestion post the typhoon. Being delayed is acceptable, what is not acceptable is an inept, and inadequate response from the airline. After being dumped in the terminal in the early hours of the morning, there were no Cathay staff to guide or assist. In the morning there were once again no staff to assist, no announcements or guidance, and when you finally made it the the service desk, there were two computers to rebook the flight for thousands of disrupted passengers (there are more desks and assistance at Wagga airport ). The staff were indifferent, management did not stick there heads out of their offices, if only they had deployed more customers service staff , than the 25 plus security staff they used to control the increasingly aggressive and disgruntled passengers. I mistakenly assumed Cathay were a good airline, what a mistake, I will never travel again with this cluster that is a sad excuse for a quality airline. Shame on you Cathay Pacific.
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