In-flight Issue
COMPLAINT: Very POOR seat pitch on DL 0012 MSP - LHR Oct 11 2015

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Old Oct 15, 2015, 3:36 PM
Impel Impel is offline
Join Date: Oct 2015
Posts: 1

I am Platinum member with AF/KL Skyteam, partners of Delta.
On this flight I was unable to pick my own seat of choice and usually receive the upgrade to Economy Comfort seat. I was allocated 20F. The seat pitch was worst than flying with Ryanair and this for over 9 hours. I expressed my concern with Delta at any possible level. No acknowledgment, no comment. I am sure that seat was well beyond tolerable level for industry standards. Anyone who can help to voice this? Tks.
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Old Oct 15, 2015, 6:49 PM
Sidewaysrob Sidewaysrob is offline
Join Date: Feb 2015
Posts: 47

I will try to voice the corporate opinion without being intentionally nasty: I take you now to an Un-named airline call centre instruction screen:

Was the customer injured by the seat? No = ignore complaint, EYE roll optional.

Was the Customer admited to Hospital due to the seat, Deny responsiblity, Make a Mark on wall in completed as planned section. 500 marks = extra day off

Did the customer loose a limb or die: Deny responsiblity, Refer customer info to Leagle department, Take 2 additional minutes for coffee break.

Was the customer unhappy about treatment in regards to Points Membership: Refer to Trash Bin, CSR entitled to 1oz of Liquor or equivilant at Lunch as Bonus.

All in fun of course, but that seems to be how its organized when I call in.
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