Reply
Tools...
 
Thread Tools Display Modes
  #1  
Old Mar 17, 2007, 4:36 AM
frankjr frankjr is offline
 
Join Date: Mar 2007
Posts: 1
Default Ski's arrived late, missed out on 25% of our $2,500 vacation

Dear Customer Service:

We traveled on 1 March, Flight 379 from IAD to DEN followed by Flight 1543 to RNO. The pilot informed us you (United management) chose to offload our skis (and a bunch of bowling balls) to make room for some commercial cargo at DEN. We assumed that, of course, he was kidding. No one would offload paid passengers’ luggage that was critical to next day activities! Especially our ski partners’ luggage marked PRIORITY!

On arrival at RNO in the late afternoon – NO SKIS! You promised delivery to our Tahoe City ski accommodations by 10 PM. NO SKIS! Your website told us in the morning that the skis had been delivered between midnight and 0300 on 2 March. NO SKIS! Your help line promised delivery by 9 AM. NO SKIS! Your help line promised delivery by 1130 AM. NO SKIS! Your help line promised delivery by 1330. They finally came via a very confused delivery person. Too late to ski!

The misinformation from United cost us 25% of our $2,500 vacation! We would have picked the skis up in Reno (55 minutes) if we had been told the truth - they were still there at 8 AM. We would have rented skis at 9 AM if we had known our skis would be delivered later. And a business class customer spent over 4 hours on the phone with “Bangalore”, who had no knowledge of anything except an apparent policy to refuse to let us talk directly to the confused delivery company so they could find the house.

All we really needed was accurate information on the effect of your irresponsible management action in removing our and our ski partners’ luggage (some marked PRIORITY) from the plane in Denver. Now we need compensation for the loss of 25% of our $2,500 ski vacation. As you will undoubtedly notice when you access our records, we both hold substantial frequent flyer balances and have earned Premier status for numerous periods over the years. We fully understand the travails the airline industry continues to confront, and we are glad you are back to financial health. We look forward to you compensating us appropriately for what we lost as a result of extremely poor management judgments.

Sincerely,

Frank E. Doe, Jr.

Donna C. Shelton
Reply

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Baggage Problems How Continental Airlines almost ruined my vacation brandonc1 Baggage Problems 7 Dec 10, 2009 6:47 PM
Canceled / Delayed / Overbooked Ruined vacation to Costa Rica hpbjlilly American Airlines Complaints 1 Apr 27, 2007 1:48 AM
Baggage Problems Fragile items checked in, arrived broken. lilbuzzbuzz Southwest Airlines Complaints 0 Apr 26, 2007 12:15 PM
Canceled / Delayed / Overbooked Flight arrived late, missed connection, UA didn't pay hotel Leung United Airlines Complaints 0 Mar 17, 2007 4:25 AM
In-flight Issue very late flight, food disgusting, horrible staff carinecita00 American Airlines Complaints 0 Mar 8, 2007 2:31 AM


All times are GMT. The time now is 2:41 AM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020