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Customer Service
COMPLAINT: Stay Away, Business Traveler

 
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Old Jun 28, 2017, 2:57 PM
philonedtech philonedtech is offline
 
Join Date: Jun 2017
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JetBlue *could* be a good low-cost airline with just a little attention to customer service. But they are not worth it - I'm done. Their lack of receipts process is insulting.

I had a flight from SJC - BOS last week, and both outbound / inbound were at least 2 hours late. With Boston runways under construction, that can partially be forgiven, but on the inbound (flight 471 on 23 Jun 2017) we also had to divert to SLC to refuel. What is amazing is that this notice was given while we were still at the BOS gate. The diversion turned a 2 hour delay into a 4 hour delay. I'm amazed that JetBlue could not address this problem in Boston by adding fuel for headwinds or whatever. Maybe their planes have just the minimum range to make cross-country and no more. If so, that is awful.

But worse was that when I returned and went to do my expenses to be reimbursed by client, I could not get a receipt. After doing some research I found out that for years JetBlue has a process of never emailing receipt when tickets are bought. Instead they include a link in either itinerary or check-in reminder email to get receipt. But that link is only valid up until the flight time. If you try to get receipt after flight, like most business travelers and like all other airlines, you cannot get it. You can fill out a form requesting a receipt, but JetBlue has not responded to that form yet. I've read on this site where other people have waited 21 days to get receipt.

This disqualifies them as a business traveler option with their stunning lack of concern for customers.

Awful - never again.
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