Reply
Canceled / Delayed / Overbooked
COMPLAINT: Unexpected Cancel and 3% refund

 
Thread Tools Display Modes
  #1  
Old Aug 10, 2019, 9:18 AM
YYYZZZZZZ YYYZZZZZZ is offline
 
Join Date: Aug 2019
Posts: 1

We booked return tickets for two from Hong Kong to Ningbo at CNY3912 per person. However, the return flight from Ningbo to Hong Kong was cancelled due to Cathay Pacific's strike and unexpected cancellation of flights. We were only informed of the cancellation in early morning of Aug 5, several hours before departure.

On our schedule, we must leave Hong Kong to overseas on Aug 6 midnight, thus we had to book another airline to arrive in Shenzhen from Ningbo on Aug 5, and go to HK from Shenzhen by taxi, which together cost us around another CNY1315 per person and much inconvenience caused by Cathay Pacific.

We called Cathay Pacific customer service on Aug 5 and want to refund the ticket. Today on Aug 10, we finally received the refund, at merely CNY90 per person, which is insanely little as compared to our original Cathay Pacific return tickets at CNY3912 per person and new ticker we paid at CNY 1315 per person.

We are deeply astonished and angry about what has happened and hold huge disappointment on this irresponsible wrong doing of Cathay Pacific. We demand a full refund of CNY3912 per person and another CNY3000 compensation per person to cover to extra expense, and disorder caused to us on Aug 5.
Reply With Quote Share with Facebook


Reply

Tags
cathay pacific, cathaypacific


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Customer Service Expect the unexpected Tanja123 Iberia Complaints 0 Aug 1, 2017 11:24 AM
Customer Service Refund denied after <24 hours cancel LauraKG American Airlines Complaints 0 Sep 20, 2016 7:22 PM


All times are GMT. The time now is 7:09 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors