[JP Barbeau]

My frustration level with the people at US Airways is at an all time high. If anyone has any suggestions, I'd be very appreciative. Here is my latest tirade to them after two plus months of waiting to be told "your claim has been denied"

" After two months of being “delayed by our process”, I was informed, by me calling again, that the claim for the baggage that YOU lost, has been denied. I must say that this is the single most unprofessional experience I have ever had the displeasure of taking part in. YOU lost a customer bag and have the responsibility to reimburse the customer for its contents....plain and simple. YOUR staff at the airport is obviously responsible for the “mishandling”. YOU admitted that the box was scanned coming off the flight. YOU repeatedly informed me that the claim would be processed to my satisfaction.

Luckily for me, I have the means to contact high profile council and news reporting agencies based on what I do for a living and I will be sure it hits every paper and local TV station available to me. Additionally, I/we employ 313 people throughout the US and with a simple email, NONE of them will use US Airways services again. For the record, we travel aproximately 110 days per year....at an average flight cost of $248/flight last year, that’s $27,280 per person. This year, we’ve logged 228 flights with you....YOU DO THE MATH! Big mistake on your part not doing the right thing here....BIG mistake.

If I do not receive a telephone call or email with satisfactory resolution within three business days, I will begin the process."

I'm not the vindictive type but I'll make an exception here...I've already contacted the DOT as well as the Aviation people. Any suggestions would be helpful.

[jimworcs]

Wow... I don't think there is anything else you can do....

I hope you will let us know the outcome.