Flights Canceled / Delayed / Overbooked Were you on a flight that was delayed, canceled, or overbooked?

Thread Tools Display Modes
Old Nov 12, 2013, 7:19 PM
edgomon edgomon is offline
Join Date: Nov 2013
Posts: 2
Angry Worst experience on a cancelled flight

I recently was flying form SAN to EWR via PHX on November 9th on flight 632.
When I got to the gate at SAN, they announced that the flight was cancelled due to the inbound flight not able to land do to fog.. mind you that: United, British Airways, and Delta were able to land for their respective outbound flights ..

Since it was the last flight out, the US airways agent announce that there is a 1-888 to call and that the earliest flights out would be tomorrow. People were fully aware that United and Delta was still flying that night.

I called and the attendant offered me on a Delta flight to ATL, but that I had to do the exchange at the airport. I went to the gate agent and they said to go to check -in.

I went to check-in and the agents stuffed the same card they gave me at the gate and refused to attend to me, after I already called and was following instructions from their own folks.

I was very upset, and called the 1-888 # again and got an agent .. she told me the same, i went back to the check in desk, just to be refused again! The attendant refused to take my call. I asked for a supervisor or manager and she said that they were busy. Neatness to say I missed the Delta flight and also my tournament event on Saturday.

I wrote to Us airways .. and their response made be vomit:

"Thank you for writing to US. I'm sorry your flight from San Diego was canceled.

I’m sorry your flight to Phoenix was canceled due to weather. Weather can often cause increased airport traffic congestion, which decreases the number of safe take-offs and landings allowed. This can cause backups on the runway for the remainder of the day. This type of situation can lead to our decision to cancel a flight so that we can begin the process of re-accommodating passengers on another flight, rather than hoping for a later take–off time.

I realize it was disappointing for you. Since this was not a situation that we could have prevented, I will be unable to offer you compensation, but I’m again sorry for the inconvenience it caused you.

Based on what you’ve said, it appears our agents didn’t handle the situation with the quality customer care we expect. I apologize and understand your frustration. I’ve shared your feedback with our leadership team in San Diego to help improve our service and ensure this doesn’t happen again.

I understand the way you are treated can affect your impression of our airline. Based on what you’ve said, it appears our employee’s response and actions didn’t reflect the friendly and professional service we expect as a company. I’m sorry you were disappointed with this interaction.

Mr. XXXXX, feedback such as yours affords us the opportunity to learn where and how we can improve our service not only to meet our customers’ expectations, but to exceed those expectations. Given the privilege of serving you again on US Airways, we look forward to providing you with a more satisfying travel experience.


Erik May
Representative, Customer Relations
US Airways Corporate Office"

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Customer Service Worst Flight Experience Ever 6cardkitty Customer Service 6 Dec 18, 2013 6:06 PM
Canceled / Delayed / Overbooked American Airlines worst on-flight experience ever!!! pataraita American Airlines Complaints 7 Dec 29, 2012 7:09 PM
Customer Service My worst flight experience Angus Customer Service 1 Jun 10, 2011 1:59 PM
Canceled / Delayed / Overbooked Worst Flight Experience in 35 Years, and AA doesn't Care! jenines American Airlines Complaints 4 Dec 20, 2010 1:18 AM
Reservations The worst airline experience ever - Flight sage1028 Delta Air Lines Complaints 1 Oct 2, 2008 6:33 AM

All times are GMT. The time now is 12:25 AM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020