[KenB]

I was flying on Northwest Airlines from Syracuse, New York to Baltimore, Maryland. The flight was cancelled, so they gave me two choices - wait for a later flight which was also delayed, or if I wanted they would put me on another flight to Washington DC's Reagan International Airport, promising to pay for a cab to drive me all the way from DC to Baltimore. When I arrived in DC, the Northwest counter agent told me they would not pay for my cab because it was weather related. I asked for a supervisor and they said there was no supervisor, instead giving me a number to call Northwest customer service. The recording said they would be open the next day during normal business hours. I called one cab company, that told me it would be at least $80 and probably more like $100 for the cab. I finally found a shuttle driver that would drive me to Baltimore as it was on his way home - for $65. By the time the driver dropped off the other three passengers and delivered me to my front door, it had been three hours in the shuttle. The next day I phoned the Northwest customer service number, no matter which options I selected, I ended up with a recording telling me that all phone lines were full and then hanging up on me. I finally phoned a reservation agent who said he could put me through but I only got the same recording. Then I decided to fill out the online complaint form on Northwest's website. Later in the day I logged on again and noticed in their customer service policy, they promise to respond to all complaints within 60 days. I am still awaiting a response.