COMPLAINT: KLM - Delta Airlines

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Old Jun 28, 2013, 4:39 AM
dchamplin dchamplin is offline
Join Date: Jun 2013
Posts: 1

I booked a $4200 KLM roundtrip flight from SFO to Geneva Switzerland last Thursday with a travel company. I then spent over 2 hours on the phone with Delta trying to obtain seat assignments. They were able to get me seats on 3 of the 4 legs of the trip. Tonight I spent another hour and fifty minutes trying to get a seat assignment for the last leg of the seat. After talking with 2 employees which were rude, I was finally able to get a seat. I have never waited on the phone for hours to talk to an airline employee nor met with such resistance to help. I haven't even taken the trip and I am already disappointed with KLM (Delta). The Delta employees continue to tell me how difficult it is to work with the KLM system. I tried several times to get a seat online, but I was constantly kicked out of the system. This company really needs to get it together. In the past I have used Virgin Atlantic (which was amazing) when I have traveled to Europe. I am really regreting making a change. I hope the service on the flights is better than the phone service.

Last edited by dchamplin; Jun 28, 2013 at 4:40 AM. Reason: spelling errors
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Old Jun 28, 2013, 9:15 AM
jimworcs jimworcs is offline
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

I fear you are going to be sadly disappointed. I would have stuck to Virgin!
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Old Jun 29, 2013, 3:34 AM
Leatherboy2006 Leatherboy2006 is offline
Join Date: Nov 2007
Posts: 340

Sad part is, didn't Delta just buy 49% of Virgin
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Old Jun 30, 2013, 6:24 AM
jimworcs jimworcs is offline
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

Yes they did.... It could be the beginning of the end, although Branson has retained 51%, so keeps control for now. they plan to code share, so some passengers who think they are booking Virgin could end up on Delta. That would mightily **** me off!
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Old Jun 30, 2013, 1:30 PM
The_Judge The_Judge is offline
Former Airline Employee (NOT OFFICIAL REP)
Join Date: Oct 2008
Posts: 1,109

Not if you read where it plainly says, "Flight operated by DL"
Yes, the rules and policies favor the airlines unfairly. I do not dispute that.
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