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COMPLAINT: Jetblue fails to refund

 
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Old Feb 5, 2015, 7:42 AM
jon m jon m is offline
 
Join Date: Feb 2015
Posts: 2

On 1/25/15 due to winter storm Juno I had to purchase two new tickets to avoid a weather cancellation. I changed the flight from 1/27/15 to 1/26/15 from JFK to Long Beach, CA. For two people this cost me $1409.76.

jetBlue’s web page on 1/25/15 stated: Due to Winter Storm Juno we will waive change/cancel fees and fare differences for customers traveling on Monday, January 26, 2015 through January 27, 2015 to/from the following cities: New York, NY (JFK).

The original tickets were bought for me as a gift on a different credit card. The new ticket was purchased by me. Getting a refund has been a humiliating experience, holding on the phone for extended periods several different times, being made promises that were not fulfilled, and unprofessional rude supervisors telling me no are just part of the story.

I received $944.88 and was told the $464.88 remainder was put on the original ticket buyer’s credit card. I do not want to ask the gift giver to give me back the money. They will not make the correction or a goodwill credit.

I have been flying with jetBlue since year 2000 and have never been treated with disdain and contempt until now. Another time I needed a refund and it was difficult but nevertheless accomplished.
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