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Canceled / Delayed / Overbooked
COMPLAINT: Travelocity & Jetblue Fraud Cancellation

 
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Old Mar 25, 2012, 7:14 AM
greg greg is offline
 
Join Date: Mar 2012
Posts: 1

I too had a big problem with JetBlue & Bestfares/Travelocity.

My Notes to Jetblue & Travelocity:

I am connecting with you to get my money reimbursed in the amount of $1202.80.

I personally found & booked on-line round trip tickets with jetblue to go from Oakland CA to Washington DC/Dulles

My wife had another emergency spinal surgery and we could not make this flight.

My original request was to change the dates for another time.

My first point of contact was to connect with jetblue directly.
Jetblue informed me they could not help me because the tickets were purchased from a third party vender.

I then followed up with calls into Bestfares, when I was ask questions to identify myself.

I was told they could not verify that I was not giving the correct information....over and over.

The questions were what is your emails address? (the same email you are reading this complaint)
I was told my email was not correct. (over and over)

The other question is what is your credit card number?
I was told repeatedly, the credit card numbers I offered were not correct. (I only have two credit cards and gave both cards numbers)

I sent emails below to the return emails below to cancel my flight.

I felt I used all my options were not being given proper customer service or responded to properly.

I contact American Express to explain what I had done to stop payment.
I was cocerned of being conned by an internet site.

Now, I am being charged again....

It is a matter of principle: This is wrong to expect anyone to pay for a flight NOT used when the attempts and efforts were made to ask for a date change.

I seriously doubt the jetblue had an empty seat on this flight during the Christmas Holidays.

It is my opinion: Your Representative refused to work with me, she kept telling me I did not have the correct information over and over.

REPLAY THE TAPES FROM MY CALL.

These are difficult economic times and I do not have money to waste.

Forwarding address for the check:


Greg
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  #2  
Old Mar 25, 2012, 5:35 PM
Gromit801 Gromit801 is offline
 
Join Date: Aug 2007
Posts: 745

If you bought your tickets through Travelocity, you have to deal with them. JetBlue has nothing to do with it. You are a Travelocity customer, not a JetBlue customer.
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