Etihad Guest Complaints

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Etihad not crediting missing miles

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Old Jul 24, 2017, 8:26 PM
svenkats svenkats is offline
Join Date: Jul 2017
Posts: 1

I had cancelled my Etihad Award ticket booking back on June 11, 2017, well before my travel departure date. Although Etihad promptly refunded my taxes, they never credited the miles back to my account. I have called their customer service more than 20 times so far and the only answer I always get is that an urgent message will be sent to their help desk to resolve the issue, but I have not seen the miles posted to my account. They owe me more than 90k miles and it is very frustrating that their customer service is just non-existent.
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