[practiceweb]

Hello,

Date of flight SQ505 Feb 7, 2023 from Ahmedabad, India to Singapore
then SQL32 to San Francisco, USA

My wife and I would like to share our terrible experience on a business class trip with Singapore airlines on a flight from Ahmedabad, India to San Francisco, CA (departure date Feb 7, 2023). We were booked on business class from Ahmedabad, India to San Francisco one way on Feb 7, 2023, on SQ505 connecting to flight SQ32. Our flight SQ505 was delayed by 2 hours due to a mechanical problem so when we landed in Singapore at 9:17 AM, Singapore airline staff was waiting at the gate and immediately took our SQ 32 boarding passes we had for our connecting flight and were handed SQ 34 boarding passes and advised us to take a taxi to go out and hotel vouchers are given.

My questions to Singapore Airlines are as follows.

1. Why did SQ 32 not wait for us as I have proof from airportinfo.live that SQ 32 took off at 9:48 AM whereas we were out of the plane at 9:20 AM and that flight SQ 32 had still not departed. Singapore air representative lied to us that SQ 32 had departed 10 minutes before our flight landed. There were more than 15 passengers with us who also got stranded.

2. Why we were given a hotel outside the airport 40-min away where as they could have given us a hotel room in the transit area? We ended up not going out as it was too much for us to go through the trouble of going out of the airport and then going through immigration twice to board flight SQ34 back again.

3. We also received an email more than half an hour before we landed that we were prebooked to the next flight SQ 34 which it appeared that this was all planned as if they were determined to bump us on the later flight assuming SQ32 was sold out.

4. Our meals were totally messed up on a 15-hour flight as my wife and I had ordered Indian Vegetarian meals due to special dietary requirements. We were told no vegetarian meal was available on flight SQ34 though they had 12 hours to order a vegetarian meal.

5. My wife is a dentist and had all her appointments lined up for Feb 8 which had to be canceled plus I had to cancel my business meetings which resulted in a big loss for us due to this later flight SQ34.

6. Our rental car reservation was canceled since we arrived 11 hours late and had to pay $247 to Uber to drive us to Sacramento (final destination).

7. We did pay a higher fare to be connected on SQ 32 with two hours layover compared to SQ 34.

We demand compensation for all the inconveniences, stress, and business loss that we had to go through. This was a harrowing experience and we feel that as business-class passengers we were totally mishandled. We never had such a bad experience when we traveled on other international airlines on business class.

Unfortunately, we were forced to spend all day at Changi airport and were totally exhausted.

We have supporting documents as proof.

Samir Kothari
El Dorado hills, CA