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Canceled / Delayed / Overbooked
COMPLAINT: Switched to overnight layover flight

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Old Aug 1, 2012, 11:09 PM
ogiebjl ogiebjl is offline
Join Date: Aug 2012
Posts: 1

I got jerked around on the phone, then stuck in the Airport overnight because of poor customer service.

I got a flight details change message for my 5:15pm flight on my phone, saying there was now a 7 hr layover on my connecting flight. I went online to confirm flight details. It offered me a flight change at 9:00pm. When I clicked it, it broke my flight and had me out of LAS instead of LAX, it showed two different times at 10:30 on different days. I called in, and had to spend an hour on the phone, at 5:10 finally she put me on a 6:05 flight. I told her I could not make that. I have been on the phone an hour, it's after 5:00 and I'm downtown. She said changing the flight would be $150 charge. I told her the change she did was unacceptable and I want to speak to a manger. She said ok, and then hung up on me. I rushed to the airport, made it on while it was boarding. Then my layover was delayed until after midnight. And then I had no ride home in the middle of the night from SMF. FAIL
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