SkyMiles Complaints

Have you tried using your miles or elite status but encountered problems? Had any problems earning mileage?

Sky lounge comfort thanks Delta

Thread Tools Display Modes
Old Aug 4, 2012, 4:48 AM
Stevemac Stevemac is offline
Join Date: Aug 2012
Posts: 1

I was a Platinum member for the last three years, and my local airport is RDU in NC. I value loyalty and will pay extra for anything if there is reciprocation of service. I fly around 160,000 miles a year, usually around 75,000 with Delta. I had two incidents last year that made me think twice about the value of service Delta provides. Check this out, I was pulled off a flight in Atlanta because the gate agent didn't scan my ticket correctly when I was boarding. This led to them giving my seat to a standby, even though I was sitting in it. I was pulled off the plane as if I had somehow sneaked past the agent. I was embarrassed and livid to say the least, but I jut kept quiet, as I'm in the military and didn't fancy getting into a shouting match and embarrassing the Military.
The next bit of great service I received was when an air hostess spilled orange juice all over my shirt while i was enroute to a meeting. What made it so much worse was the complete lack of empathy and understanding and her "stuff happens" attitude.

When I returned from these flights and received the usual " how did we do" email, i told it how it was; I have never received a response from either of the complaints.
Last week I flew from RDU to Washington on American airlines. My flight was cancelled because of weather. I had a number of sky lounge passes, and a Delta Reserve American Express card (gives me lounge access). I attempted to go into the lounge; there were probably three people in it. I have never ever been stopped entering the lounge, even when traveling on a different airline.
Actually I can't even be bothered explaining this, but you can guess what happened. I was refused access, couldn't use my pass, and my card wasn't valid. Again, the worse thing was the crappy delivery and absolute lack of customer service. I can honestly say, if he, the loung manager, had spoken to me that way outside of the building and I could have gotten away with it, I would have physically wiped the smirk clean off his face. Complete and utterly terrible terrible attitude and ridiculously poor service.
Anyway, i know they don't give a crap, and the employees just don't care. So im withdrawing my loyalty. I spend around $50,000 a year on the reserve card, I'm canceling it as soon as I pay off my last trip. As for Delta, I'm absolutely done with them, I'm not dealing with it anymore.
I'm currently in the process of retiring and have taken a management job in Dubai. I will travel from the states to UAE on a business class ticket each and every month for the next two years, and rest assured not one flight will be on a Delta aircraft.
Reply With Quote Share with Facebook


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Customer Service Absolutely ridiculous lounge access rules! VS6525 American Airlines Complaints 5 May 29, 2011 2:15 AM
Customer Service Food Poisening In Delta Lounge In Newark Marco Grob Delta Air Lines Complaints 0 Mar 31, 2011 4:55 AM

All times are GMT. The time now is 8:01 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors