[nottheactress]

My two minor daughters and I tried to fly home to Boston from a weekend in the D.C. area a few days ago. We were flying home Sunday night in time for the girls to return to school the next morning. The kiosk printed out our boarding passes, but my daughter's was the last to come out, and had no letter or number on it for boarding. I did not realize this until SW customer service paged us thirty minutes before the flight. They needn't have bothered - they had no intention of finding a seat for my 16-year-old daughter. We stood in line as the airline told waiting single adult passengers that they had won a seat on this booked flight. I was told that my other daughter and I were guaranteed seats, but that my 16 year old couldn't fly until tomorrow and that I should find an adult to stay with her overnight in D.C. until the flight departed the next day.

Find an adult?

Needless to say none of us flew home. We were not provided any other assistance with airlines that could get us home. The SW staff jokingly suggested we take Amtrak. When asked how to contact them I was told it was an 800 number and easy to look up. Suffice it to say I did not accept this response and was given the number for Amtrak. My daughters and I boarded a train leaving Baltimore at midnight, not knowing until 11:50 p.m. that we all had seats on the train. We arrived in Boston at 8:00 am, took a cab, took showers, and went to school and work. Never again, Southwest Airlines.