Customer Service Have you had any problems with US Airways' Customer Service? Have US Airways employees treated you poorly?

 
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Old Feb 25, 2009, 4:22 AM
joanmarie1962 joanmarie1962 is offline
 
Join Date: Feb 2009
Posts: 5
Angry US Air Representative rude to daughter and myself

Flight was delayed coming into Philadelphia, still could have made connection as flight attendant had radioed ahead for gateway to be available...it wasnt ...waited for 10 -15 minutes for it to get there, by then we missed our connecting. the agent told us it was not her problem and we had to deal with it ourselves. was going to book us on another flight 22 hours later...i said that was unacceptable and insisted she put us on stand by on the first flight out; which happened to be the next morning. she wasnt concerned at all about accomodations for my daughter and myself; wasnt her problem. she informed us that US Air would not pay as they considered it a weather delay....which I didnt. Anyway, wrote to US Air and got absolutely no where...just an apology. I wanted a refund for my room also. Definitely will spend my money elsewhere as I fly at least three times a year and always on US Air.
 

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