[vino_jude]

Hi,

I have a reservation for my parents for 13th Nov 2012. My mother's surname on the ticket is her maiden name. Unfortunately on her passport, her last name is different from that on the ticket. This needs to be changed before they travel. This reservation was made via Expedia .
We are in touch with Expedia who do not have any policy on such name changes. They are trying to reach out to Etihad but are unable to get through. Etihad call centers are not reachable either. We've been on hold for hours together in vain

Could someone help us here?

Thanks,
Jude

[easygoing]

Originally Posted by vino_jude

Hi,

I have a reservation for my parents for 13th Nov 2012. My mother's surname on the ticket is her maiden name. Unfortunately on her passport, her last name is different from that on the ticket. This needs to be changed before they travel. This reservation was made via Expedia .
We are in touch with Expedia who do not have any policy on such name changes. They are trying to reach out to Etihad but are unable to get through. Etihad call centers are not reachable either. We've been on hold for hours together in vain

Could someone help us here?

Thanks,
Jude

i am not sure if there is a an airline representitive office in your city if the office and your home are not distances far apart ,may be try to visit the office with all pertaining documents and explain the situation to them and ask for an assistance
that is all i could think of ,hope it is practical
any way it is better to find the error earlier than on c/i spot
good luck

[vscntkS]

That bat ngo, bai post cua ban hay va co nhieu thong tin bo ich
Minh tin voi nhung bai post the nay, chung ta se xay dung duoc dien dan manh me
Cam on ban da chia se no voi dien dan nay nhe
dich vu phuc san da tphcm

[Etihad Representative]

Hi Jude,

I got your DM, however due to site restrictions am unable to reply via DM. That said, If you could DM me further details of the flight, we can see if there is indeed anything we can do.

Thank you.

Kind Regards

Cazzi
(Etihad Representative)

[vino_jude]

I have sent a Private message to you contianing all the information that are required for this change.

Jude.

[vino_jude]

Hi Cazzi,

Is the policy on the name change that you had mentioned still valid?

Originally Posted by Etihad Representative

Dear Gentlemen.

Thank you for your posts. I have been advised that as of 01NOV 2011, all Etihad Airways offices are able to reissue tickets for name correction requests any time prior to departure of your outbound sector with a charge of USD75 or equivalent plus the Global Service Fee (if applicable).

The request must be for the same guest on the ticket and a passport copy is mandatory for all cases.

I hope this helps!

Cazzi B

We just got off the phone with Etihad and Expedia.

Etihad does not allow the name change without cancelling and rebooking the ticket.
Expedia would not refund the ticket.

Kindly help us here.
PS - We've sent a couple of DM to you as well.

Jude

[kimtekun]

Cám on b?n vì bÃ*i vi?t nÃ*y ! Dánh d?u khi nÃ*o c?n s? liên h?.

[vino_jude]

This has been resolved.
Thanks to Etihad Call Center Rep's Sumit & Ramona.
Although it took about 3-4 days of continuous follow up, hours together on HOLD, and disconnected phone calls, we were able to get the name change done for an additional $75 charge.

The first few agents that we spoke to kept refusing to do a name change beyond 3 letters. Then after quoting the ETIHAD name change policy as per CAZZI, they were willing to do it. However, they were trying to reach the ticketing team which took almost another day.

Finally our patience has paid off and the issue is resolved.

Thanks Cazzi for your support & information.

Jude

[vscntkV]

Chuc mung ban, ban da co y tuong hay va xuat sac,
Chung toi danh gia cao y tuong tuyet voi nay cua ban
Cam on da chi se den dien dan cua chung toi
Best regards
May phun rua ap luc