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Flights Canceled / Delayed / Overbooked Were you on a flight that was delayed, canceled, or overbooked? |
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#1
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Cheapness and Lies
My Toronto-Houston flight was delayed last night so I missed my connection to Buenos Aires (both flights on Continental). Three problems:
1. With a hotel room already paid for in BA and business meetings missed today, I'm seriously put out. And I need a good night's sleep tonight on the BA flight but they will not upgrade me. 2. I have been consistently lied to by the Continental people I have spoken with: - "We (meaning Continental) cannot upgrade you." Continental, of course, can upgrade me. It chooses not to. - "You have been compensated." A basic motel room and a $12 voucher for 24 hours between flights does not compensate for what I have lost in BA. 3. They have accused their pilot of lying. The pilot several times said we were delayed because of computer problems. Everyone I talk with says, no, the delays were due to weather. I will do what I can to avoid Continental in the future. |
#2
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You paid for an economy class ticket. They are under no obligation to upgrade you. If they upgraded every delayed passenger they would need a fleet of aircraft outfitted with nothing but first class seats.
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#3
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Cheapness and Lies
yes, they are under no legal obligation to upgrade me. They are under some ethical obligation to do more than put me up in a motel with a $12 voucher. They profit from a business world that now depends on our ability to get quickly and reliably from A to B. And things do happen beyond their control.
Their cheapness doesn't bother me as much as their lies do. It is lying to say, "We (the airline) cannot upgrade you." I would rather have heard, "We have learned we don't lose sufficient business in these situtations for it to make sense to treat our customers well." It's a lie to say, "We have compensated you" when they gave me $42 worth of service against my costs of hundreds of dollars. |
#4
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Lies are routine in the airline business...
I think it is unlikely to be a weather related delay, because it would be unusual for the airline to pay for a motel room and give you a meal voucher. This suggests the delay was within their control and given the additional evidence of the pilot's announcement, I think this complaint has legs. I suggest you pursue this with a letter to Continental and demand compensation. (The idea that a cheap motel and $12 is compensation is laughable.. that is simply mitigation). The upgrade would be a courtesy to someone in your circumstances, but you are finding out what happens when airlines are protected from normal market rules. The consumer loses. Last edited by jimworcs; Oct 23, 2009 at 9:17 PM. |
#5
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I would say this to the OP: The room was free, and it would appear it was given as a courtesy, just because Continental is a Major Airline, doesn't automatically mean you will get the Ritz Carlton, because if they give it to you they have to give it to everyone and where is the business logic in that? Also if you read on this board as well as the other airlines of passengers who've misconnected, they usually don't get a room and end up sleeping in the airport. As far as the upgrade, going by continental's rule 240 they usually upgrade to first if those are the only seats available. Then again International is usually business first and my understanding they don't use those seats for any form of compensation. (I tried, no dice). Now if you feel you deserve more, write that letter to their customer service department, but at best i think you will get only travel vouchers. Good luck. |
#6
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Bob,
Put down the cocktail and consider the evidence... The airline only has to provide accommodation and a food voucher if the delay was within their control. If weather was the reason, then why did they provide this? Let's say it was a courtesy... would they also give a food voucher? I don't think so. But there was one other detail you seem to have missed... THE PILOT TOLD THE PASSENGERS THE REASON FOR THE DELAY!! Ooops.. too many cocktails there Bob..perhaps you missed it! Now, when the delay is within the control of the airline (and lets face it, this was a very significant delay) compensation is due. To describe some cheap motel as compensation is ridiculous. The hotel was provided because Continental had failed to deliver the service the OP had paid for. The only reason he needed a hotel was because Continental didn't take him to his destination. That is NOT compensation. As this is the site for analogies (most of which are not analogous) let me offer one up. You go to the barber. He is giving you a short, back and sides. He cuts off the top of your ear. You go to the emergency room and have it stitched back on. The barber pays for the ER bills. That was NOT compensation.. that was simply paying the costs associated with the barbers negligence. The compensation comes in when you claim pain, suffering and the agony of losing your handsome looks Bob... think how big that claim will be. OP goes to Continental. He pays his money and in return Continental offer to take him from Toronto to BA. Instead, Continental dumps him Houston... I think we can all agree that Houston is a far cry from Buenos Aires. Paying for a flea pit in Houston was a conseqeunce of their failure to deliver the service contracted.... and now he wants compensating. Seems fair enough to me... I am sure after another whisky Bob...you will see sense and agree with me. |
#7
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(heh who's drunk off a cocktail now...... well it's still me, but that's beside the point). And since the OP missed his connection (not dumped), they placed him in a motel (or hotel we don't really know for sure other than the OP's statement), gave him a dinner voucher, and rebooked him the next day. So again, what did they do that was so wrong, jim? His only major issue is that he didn't get a first class upgrade. That's it. Did they get him to Buenos Aires? Yes. Not at the time he would have liked, i would agree with that, but they did get him there. Was it a mechanical delay? We honestly don't know, because he didn't post any flight details, which the MODS even suggest they post to help their complaint. So we don't have the full story. Oh and that analogy is beyong bad, probably one of your worst yet. And really I think the analogies need to stop because they can be interpreted in different ways. However because you called me handsome i'll let it slide (hey i'm old and grey, i'll take the compliments when I can get them), and just go back to my cocktail. It is the weekend, plus its frosty outside so I think a nice glass of Port will do nicely. |
#8
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I don't understand all these playing with words that Silent Bob comes up with. Th OP was effectively "dumped" there having left him there when he was supposed to just make a connection. And Mr Bob, like his nutty friends (alter egos) Mars and Mickey, once again side with the airline. This person is entitled to much more than just a hotel and meal voucher. He lost a day at Buenos Aires and lost sleep as a result of the delay. He is entitled to recover for that and if the airline was smart, although they did not have to upgrade him, it is an easy way of compensating him if there was room in first class. They prefer not to compensate and have their drunken stooges come in here (I wonder if they get paid for doing this) to defend them. |
#9
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And then you come to THIS post, and start the same thing? Are you serious?
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#10
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Just to update those who have been posting in reply to my issue. Continental had told me Thursday night that they would upgrade some premier member from economy to 1st class and give me the now-vacant economy seat on the Friday flight. I got to the Houston airport around 5:00 PM yesterday for my 9:00 re-booked Continental flight to Buenos Aires and was told that the flight actually was over-booked and if they couldn't get someone to take a later flight, I'd be delayed yet another day. So I had them re-route me through Mexico City via AeroMexico. So I got to BA and then just had to find where Continental put my luggage.
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#11
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He deserves compensation, but be careful how you ask for it. A lot of people's way of asking for compensation, is to demand it, while acting rude. This gets you nowhere. Take it from a current airline employee; if you are polite, you will more than likely be taken care of. If you call ****** off, cursing, and rude, you'll get nothing, but a documented reservation of your behavior, which will follow you, and be seen by all agents, for the remainder of your trip.
If the delay was weather related, a hotel would not have been given. Yes, sometimes an Elite member will be offered a hotel, as a courtesy, when weather delays occur, but rarely is it offered to an economy class customer. It was likely a maintenance issue (computers in the cockpit I assume from the pilots remarks). Agents usually do not offer compensation for maintenance delays, unless asked for. All you need to do is call 1-800-WECARE-2, with your PNR confirmation code, explain to them what happened, and likely they will send you a voucher. |
#12
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well first of all, people should never expect to be upgraded, its a "privoledge" not a right. and the airline will always upgrade premier flyers over regular "joes" (BA actually does a good job upgrading people-even though it can be a little frustrating for the people who purchased business class tickets-as if a group of people are upgraded than the noise level for the first hour or two is pretty loud with oh my god this is sooo cool i have been upgraded, this is how the other side lives, what does this do.....however to me it doesnt matter let them have their fun and relax on a flight)
Well what does the OP want? a red carpet? the airlines were reasonable and did what they should have done (a room and a vouchar) and if this was weather related than you were lucky they gave you that and it would kinda explain the thursday night flight being overbooked since other people would have been delayed and rebooked also.....i dont see the wrong in what they did, a hastle and inconvienient yes, but their fault and problem i wouldnt say as much, they provided you with shelter and a vouchar (maybe it wasn't up to your standards) but they did the right thing, as they wont put people up in Hiltons as it is very expensive and not cost worthy sinbad he wasn't bumped, the flight was delayed so the connection was missed, aka no plane there to be bumped off of, they rebooked the OP on the next available flight (originally it seems as standby) now he is booked on another flight (friday not sure if it woulda been confirmed or standby-but the OP changed his plans to fly with another airline) again your taking things out of context, but the important thing is even though the OP was late and was an inconvieniance they are safe and their standards maybe high but the airline provided the way it should have |
#13
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Mars..
The pilot told him it was a mechanical delay.. and he was put up in a hotel and given a food voucher. The evidence points to a mechanical delay, rather than a weather delay. Why persist with the "lucky" comment, designed to provoke. There is sod all lucky about being left in Houston, missing important meetings and arriving at least 24 hours later than planned. Who said he thought an upgrade was a right? Can you point out anywhere in the OP's post which says this? You can't because he didn't say it. What the OP said was that this delay was causing him significant inconvenience. He suggested a remedy to the airline. The remedy suggested actually doesn't cost the airline that much... an upgrade if a vacancy in the higher class of cabin was available. The airline declined to meet this request. The OP complains not that the airline didn't meet his request.. but that they claimed that somehow it was outside their powers to do so, which is patently nonsense. Finally Mars... is there any way in which you could tell us what company you work for, so I can avoid it? You seem to have a lax attitude towards meeting a customers basic needs. In this case the OP paid Continental to take him from Toronto to Buenos Aires, with one stop. The airline delivered him considerably more than 24 hours late, via Houston and Mexico City and lost his luggage to boot. This is what you describe as the "airline provided the way it should have". As your standards to meeting customer needs are so low, it might be a service to us all if you disclosed who you work for. They clearly have very little regard for their customers if they employ people with attitudes like yours. |
#14
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jimworks how would you suggest the airline do in that situation?
they gave him sheltor and a vouchar for food, plain and simple, there really isnt anything else anyone could do, they wont put him on a on a private jet and they wont fly him in a unused plane. so they provided what was requiered out of them, so what else can be expected? [quote=Herb Koplowitz;12498 So I got to BA and then just had to find where Continental put my luggage.[/quote] and where did his luggage go? from what i can see he said he just had to go over to the Continental buggage claim to pick it up, not lost and he was saying that continental lied to him and wouldnt upgrade him, making me believe that he was expecting an upgrade out of this.......and the privoledge not a right thing was in general not just about this situation do i say he deserves some kind of compensation, yes....but an upgrade probably not as things like that happen quite often guess what, in this case it wouldnt matter if it was mechanical or weather related, he had a hotel/motel room and food vouchar so what difference would it make? since if it was weather related he would have got jack. well i gotta go to the gate and catch my flight |
#15
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just thinking......since he changed the contract (going with a different airline) i wonder if the OP got their bag back, or if continental said you didnt fly with us we are not bringing your bag (security reasons or whatnot)
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#16
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Mars, he didn't travel a different airline, he still flew with Continental. He flew to Buenos Aires (BA).
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#17
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ah true point, rebooked through continental with aeromexico
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#18
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Well, wadyaknow, Dumb and Dumber having a conversation. I thought you had your conversations off the site with a 3-way hookup with your half-witted lawyer friend from Disney when you plan how to stall claims.
Last edited by AirlinesMustPay; Oct 26, 2009 at 4:17 PM. |
#19
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Mars, I have looked at your posts including this one and I wonder if you're dumb or just playing dumb. The OP never said he was entitled to an upgrade as of right. And no, ninny, he never suggested he wanted a red carpet. How can you not see the wrong the airline did. Are you that daft that you think a room and meal is adequate compensation in this case? The pilot said it was a computer problem. The pilot would have no reason to lie. But the airline would. The pilot did not have time to plan any lie. He spoke spontaneously. Words spoken spontaneously are more likely to be the truth. The airline facing a claim has the motivation and the time to plan to lie. They know full well that they did something wrong and only a bird-brain won't see that they did something wrong, and so they decided to say "weather". The OP obviously came in here to get suggestions as to what to do. He did not come in here to hear the three stooges (and I'm waiting to see what Mr Mickey will say when he comes into this thread) trying to defend the airline. Hasnt it dawned on you yet what has happened here? He was on a business trip and lost time getting into Buenos Aires (and by the way Mr Big Traveller rushing to your gate, by BA he meant Buenos Aires, not British Airways), missing business meetings in the process, losing sleep at the start of his trip. And you see a room and meal as adequate compensation. Are you come kind of lunatic? Don't you have a sense of right and wrong? The OP is entitled to compensation big time. He is quite wrong to think it is merely an "ethical obligation" on the part of the airline to give him more than the room and meal voucher. Article 19 of the Warsaw Convention (the Montreal Convention was not signed or ratified by Argentina) provides him with the legal right to be fully compensated for damages for delay. The airline is strictly liable with no escape. They should be on their knees to him. What he should claim now is for the airline to provide him with a return trip to Buenos Aires. They are liable for at least that having made him lose part of his trip. He could now make that claim when he returns to Toronto. I said earlier if they were smart, they would have given him that vacant seat in first class and settled his claim. Maybe they had crackpots like you working for them. And then because he went on Aeromexico you have the nerve to say he changed the contract. Are you nuts? You may tell your Drunken Master that this post is for the benefit of the OP, and not for him but if he comes in to reply to this post he had better talk sense and be as polite as possible, because I have some choice words waiting for him. All this rubbish about "You lose" "You fail" only makes him look like an imbecile. What is he a referee or an examiner? And tell him to sober up before he comes to reply to me |
#20
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hasn't it occurred to you that.......yet again.....your taking things out of context?
from my observations it felt to me that he was expecting alot more than what he got, that the hotel wasnt up to where he would normally stay at, but an airline will provide a motel/hotel room that makes economical sence he seemed to me that he was asking too much for a common occurance, delays happen.....he didnt say red carpet i did because it felt like he wanted more than he deserved so please go back and interpret what is said and read the whole thing and dont take things out of context, it will be helpful as i dont want to keep correcting your mistakes in contextual "mishaps" |
#21
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But keeping with respect to the post, Sin, no airline will give anyone anything BIG TIME unless they have a rightful claim to it. Mechanical, weather, ATC, these are things not even within the airlines control, nor are these big time scenarios where they will give you the house simply because because "stuff happens". Anyone with any common sense would know that. (then again its you, so heh). No one argued that the OP wasn't inconvenienced, and getting a hotel and meals is the usual compensensation when misconnecting due to mechanical. Now we really DON'T KNOW if it was mechanical or not, just because the OP said "oh the pilot said this" doesn't hold up because noone else is here to back up that claim. The only issue the OP has is that he was not given a first class upgrade, which HE ALSO STATED it was given to an elite. Would it have been nice to have given him the upgrade? Maybe. Did they? No. Did they have to? Not really. He didn't buy a first class ticket, why should they upgrade just because he feels he "needs the rest"? The only other compensation the OP would be entitled to is maybe flight vouchers. If he's a frequent flyer, then they toss him some miles. Quote:
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#22
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Silent Bob,
YOU FAIL YOU FAIL Who accredited you as an examiner? The New York Institute of Drunks? Is it now safe to say that you and Madman Marz are alter egos of each other? And where is the third member of this Tiresome Trio of Thickos? Is he taking a refersher course at the Mickey Mouse School of Law? Tell him to check Article 19 of the Warsaw Convention and to see if it does not make the airline liable for damages for delay. Have you ever bothered to read how this has been interepreted and if damages mean room and a meal? You and Madman Marz both regurgitate the same story about taking things out of context. For crying out loud, what was taken out of context? I understood you fully. Like ignoramuses you both think that the airline compensated the OP fully with a hotel and a meal. And you both like nincompoops are harping on the fact that his case is the upgrade he wanted. He made it clear that he knew that he was not entitled as of right to an upgrade. Once again you think trickery will work by saying that no one is there to back up his claim as to what the pilot announced. This is where tricksters like you get caught. All announcements from the cockpit are recorded. and if this Op went to any court and Continental tried to deny it they will be asked to produce the recording. But like an imbecile you cannot understand. Even the airline did not deny it. The OP said they are saying the pilot lied. Didn't that message get through your thick skull or did the alcohol get in the way? Even the airline must admit that the pilot said it, but like the slimeball you are, it will occur to you to lie and say the OP has no one to back up his claim of what the pilot said. Just as you thoought in another thread that you can get your mob to lie. You are not just a stupid drunk. You are not driven by a sense of fairplay, but like a beady-eyed rodent you think of tricks and lies. Are you so dense to think that a pilot will lie to say that there is a computer problem it if was that it was the weather. Are you so goofy that you can't figure out that mechanical problems are within the airlines' control? This op didnt seem to know what he should now ask for, and here I sought to guide him. He is entitled as of right to compensation for the loss of his trip and either to monetary damages or to another return trip. You are a drunken trickster, but take it from me, you don't have the brain to back up your trickery. Fortunately for those who deal with you, you have the brain of a mentally deficient maggot |
#23
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Sinbad(badsin) call me and others what you want, everything you say has absolutely no meaning or merrit, you clearly have difficulty comprehending anything that is said, and you mistake and missuse everything, making misconceptions and compeletely taking things out of context and attempt to change what was said
but i guess that when you realize that your wrong and have no correct way of stating anything you turn to insults so that you feel a little better about yourself......this again isn't working, it doesnt change anything other than you sinking lower, i can tell that you have difficulty understanding since everything people say you twist for example in this post, you saiid that the op never said he was entitled to an upgrade........ guess what he kinda did by bringing it up (needed sleep but they wont upgrade me) aka he believes he should be upgraded and than he says something about a basic hotel room, and i said that your not gonna be put up in a hilton or expensive hotel because thats just too expensive and just to let you know, when your in a rush to get from the lounge to the gate and you see BA you may mistake that as the airline and BA does travel to Buenos Aires (which by the way i corrected after it was pointed out, so anything you said was just pointless on that part since i realized my error and saw he went on aeromexico) I forgot to say that since he rebooked with continental to go on Aeromexico that he didn't change the contract...happy now? and he was compensated for.....he was given a vouchar for food and a hotel room, what else can be offered? even the warsaw convention states that he was compensated fairly due to the circumstances, he didnt loose his trip, he got there, delayed but he got there how is a mechanical problem within an airlines control? they happen all the time and they are unexpected, planes today or more reliable and maintained, but faults happen as things are not perfect, and when things go bad they have to be fixed, its not the airlines fault that there is a mechanical delay......if it has to do with a delay it would be a boeing, airbus...etc problem as it is them who built the plane, the planes are maintained for safety and to make sure everything is working properly, but things happen and they are not the airlines fault, just like when your car battery dies it isnt the batteries fault or the cars fault, it just happens because thats what happens with machinary so keep calling us maggots and whatnot, (you will prob misinturpret it and use it against me) and keep saying things that make no point and have nothing to back it up with, so you can go back with the insults if it makes you feel better, but it makes no difference to me, have a nice day and please understand what people are saying, you say you do but obviously you have no idea p.s. the three whatever you called it (three musketeers for your info is a pretty good candy bar so i ll take that as a compement-yeah i know there is also a trio of musketeers but im not gonna go into a history lesson since it will be misused by you) how about sinbad, airlinesmustpay and idk |
#24
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Madman Marz
I am now satisfied that you are the High Priest of Stupidity. That was the most idiotic post I have ever seen on any site anywhere. Let me take what you say bit by bit Last edited by AirlinesMustPay; Oct 28, 2009 at 3:54 PM. |
#25
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[/html] I said three stooges. Do you like being called a stooge. It doesn't mean musketeer. Check wikipedia: "A stooge is generally defined as a person under the control of another. Being called a stooge is not a form of praise. Stooge can also be used to mean idiot" You still like the term three stooges? Three idiots under the control of the airlines. Blindly defending airlines like three idiots. I'm absolutely pleased that you take it as a compliment. I don't know why you link me with airlines must pay and idk. I don't see any of them posting on this thread. But you and your Drunken Master are taking turns to put forward rubbish to defend the airline. When he has to stagger out to vomit he tags you and you come in. Then when you leave, he totters back in just having taken another shot of liquor to repeat the nonsense. |
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