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Rude flight attendant, flight 2298, 2/19/2010

 
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  #1  
Old Feb 21, 2010, 2:46 AM
WaltD WaltD is offline
 
Join Date: Feb 2010
Location: Indy
Posts: 6

The flight we were on was over an hour late, no captain. While loading a lady passenger in front of me was engaged with the flight attendant, Dante(no last name, refused to give to me). The flight attendant just kept the argument going while the passsnger tried to break off and simply sit down. I had seat 1A on this commutor jet. I put a bag of knit mittens under my seat. I thought since they were mittens and wouldn't hurt anything, I would free up overhead space for other people. The flight attendant then in a very contentious tone told me I had better move the bag to the overhead. I did just that, no problem. As I was returning to my seat the attendant then accused me of cursing and "bad language". I of course denied that and that I even said anything. I told the obviously disturbed flight attendant that he should just "chill out and quite putting words in my mouth". That was the last I spoke to him. That is when he called for a supervisor to come to the plane and "write me up" for "bad language". I have never been so embarassed in front of all the passengers on the plane. I also felt extremly uncomfortable and VERY intimidated for the whole flight. When the attendant was not serving drinks he stood over me and just stared at me.
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  #2  
Old Feb 21, 2010, 3:42 AM
Butch Cassidy Slept Here Butch Cassidy Slept Here is offline
 
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For those who are able to buy a fully refundable ticket: If the aircraft door has not been closed, and the customer decides they don't want to fly with a borderline nut case of a FA, what are the chances of the gate agent refunding the ticket? Or, could the gate agent just as easily say something like 'Tough s**t. I don't care that you have a fully refundable ticket. You decided to get off the plane, now you've forfeited your fare.'

Finally, I don't know if Continental still uses Express Jet for their commuter flights, but this sounds like an Express Jet FA.
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  #3  
Old Feb 21, 2010, 3:53 AM
WaltD WaltD is offline
 
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I tried to get off. When they started to write their silly documentation I suggested that I get off. They just ignored me and I stayed on the palne.

Yes, this flight is a Continentalt Express flight.
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  #4  
Old Feb 21, 2010, 5:03 AM
Cicero Cicero is offline
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TO the OP: You had no business putting your stuff under your seat. That space is for the passenger behind you to put his feet. It must have been he who complained to the FA otherwise how would the FA have known it was yours. Instead of freeing up overhead space for other people, you should free up the passenger's leg room that you took from him.

TO Butch Cassidy: Whether a ticket is refundable or not, if a passenger feels intimidated by an FA and his supervisor, and he feels like leaving, he just has to get up and walk out of the plane (with his mittens and all) and demand that that the airline takes him on another flight. Just as the airline can throw a threatening passenger off a flight, the passenger can leave if he feels threatened.

Last edited by Cicero; Feb 21, 2010 at 5:08 AM.
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Old Feb 21, 2010, 6:12 AM
WaltD WaltD is offline
 
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Cicero,

The bag was not in the other passengers feet are. The bag is very small. You completely missed the point. The attendant was obnoxious from the start.
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  #6  
Old Feb 21, 2010, 6:14 AM
WaltD WaltD is offline
 
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Location: Indy
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By the way, just for therecord. The mittens were the red Olympic ones. They were for my wife and daughter, I'm not gay.
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  #7  
Old Feb 21, 2010, 8:50 PM
azstar azstar is offline
 
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Originally Posted by WaltD View Post
By the way, just for therecord. The mittens were the red Olympic ones. They were for my wife and daughter, I'm not gay.
What is the point of that statement??? Who accused you of being "gay", anyway????
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Old Feb 21, 2010, 9:33 PM
WaltD WaltD is offline
 
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Location: Indy
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Sorry, its the mitten thing.
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  #9  
Old Feb 22, 2010, 3:19 AM
The_Judge The_Judge is offline
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Originally Posted by Butch Cassidy Slept Here View Post
For those who are able to buy a fully refundable ticket: If the aircraft door has not been closed, and the customer decides they don't want to fly with a borderline nut case of a FA, what are the chances of the gate agent refunding the ticket? Or, could the gate agent just as easily say something like 'Tough s**t. I don't care that you have a fully refundable ticket. You decided to get off the plane, now you've forfeited your fare.'

Finally, I don't know if Continental still uses Express Jet for their commuter flights, but this sounds like an Express Jet FA.
Yes to the first part of your post. A non-restrictive, fully refundable ticket will be refunded for whatever reason the customer says. Doesn't even have to give a reason.
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  #10  
Old Mar 30, 2010, 2:06 AM
attyjimgreen attyjimgreen is offline
 
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I also observed unbelievable conduct by a Continental Airlines FA. On boarding and throughout the flight, the sole FA demonstrated unusual and hostile behaviour through her tone and affect. It was noticeable to all and comments were heard throughout the cabin. On approch to Houston, the FA made the usual announcements to include the requirement that seatbacks must be upright. After the 3rd repeat, one passenger turned around and asked her what she was talking about and at that moment, she marched forward and struck the back of a young girls seat so hard that I imagined that she was seriously injured. The girl was shocked but did not cry. upon disembarcation, the pilot an d copilot called the girl aside and began to threaten her immediatly telling her he could ban her from flying for her conduct. I interjected as did one other passenger and gave a fulll accounting of the conduct as I was directly across and behind the girl that was mistreated. The girl, her companion and I were escorted into the terminal and met by an airlines representative who took no action and took no responsibility. They only asked the girl if she wanted to file a police report and she did not as she only wanted to get away from these ]people as fast as possible. I wrote to Continental and got no response.

This was incredible to observe and I no longer fly with them although my wife had to book with them for emergency medical treatment and her experience was also negative. This is not a good airline and I hope that consumers quit using them.
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  #11  
Old May 15, 2012, 8:26 PM
crystalclear crystalclear is offline
 
Join Date: May 2012
Posts: 2

On 3/27/09, I had a 7:25 flight from Kansas City, MO to Cleveland, OH. This flight was scheduled to leave at 7:25 AM but when I got to the airport, I saw that the flight was delayed to 7:55 AM due to the flight crew getting in late the previous night. At 7:35 AM the two pilots came through security and got on the plane. At this point, the ticket agent said that she was just waiting for the flight attendant to arrive. At 7:45 AM, the flight attendant arrived talking on his cell phone in an argumentative tone. His name was Dante. He looked very mad and was very abrupt to the person he was speaking to on his cell phone. After Dante got on board the plane, the ticket agent said that we would be boarding shortly and started tagging some of the carry on baggage since we would be boarding a small plane and the tagged bags would not be able to fit into the overhead bins. She came over to me and stated that my bag would fit into the overhead bin so there was no need to tag it. I knew my bag would fit because it flt in the overhead compartment on the same size plane from Cleveland, OH to St. Louis, MO a couple of days prior.

At 7:55 AM, the flight agent advised all of us waiting at the gate that we could start boarding the plane. When I got up to the plane door. Dante barked at me and stated that I could not bring on my carry-on luggage because it was too big to fit in the overhead bin. I stated that the ticket agent advised that it would fit. At this point, Dante became very angry and shouted he was the flight attendant and that he was in charge and I had to do what he said. I asked him if I could try and fit my bag in the overhead bin and if it didn't fit, I would leave it outside of the aircraft where it could be stowed. I advised him that this same bag did fit on the same size plane I took a couple of days prior. He screamed at me and stated that he already told me he was the one in charge and I had to follow his orders and not to question him again.


I have never been spoken to in this way in all my years of travel. I did not appreciate being spoken to in this manner and if the ticket agent advises you to bring your bag on board, the flight attendant should have some common sense to know that there was a reason why the ticket agent made the decision she did. Previously, Dante was on his cell phone and looked very agitated. This does not give him any reason to take his frustration out on a passenger. I'm an intelligent person who has to travel on business and expect to be treated with a certain amount of respect.

I left my bag outside the door of the plane and took my seat. Dante glared at me during the flight every time he walked by my seat. The plane landed and got to the gate in Cleveland, OH at 10:55 AM. I had a connecting flight to RI that I had to catch at 11:15 AM but need to wait for my bag. I made the connection with two minutes to spare but I have to tell you, I exerted a lot of enerty to make it to my next flight.

If Dante made it to the gate at 10:35 AM like the two pilots did, we wold have been boarded sooner. Also, if I didn't have to leave my bag outside the door of the plane, I would have been able to just grab it and make it to my next flight with time to spare.

If a store clerk is surly, you just avoid them and 30 minutes later, you've left the store, the experience forgotten. Get a bad flight attendant, you're stuck with them for hours and cannot exerciise meaningful choice, e.g. leave. Moreover, in other consumer oriented positions, the agent does not have authority over you. However, you must obey a flight attendant's commands, making it difficult to complain about a bad one. These three elemtns create a perfect storm which magnifies the unpleasantness a surly flight attendant can inflect as opposed to regular workers.
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