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Canceled / Delayed / Overbooked
COMPLAINT: Cancel a trip without offering options

 
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Old Aug 12, 2018, 10:55 AM
alahamdi alahamdi is offline
 
Join Date: Aug 2018
Posts: 1

I have never faced such an improper way of treating clients!

I'm staying in KSA and my Family staying in Jordan, we planned to spend Eid Holiday in Istanbul together, I booked their round-trip tickets from Amman / Jordan to Istanbul Departing on August 17, 2018 returns in August 24, 2018 in order to arrange my flight accordingly and then reserve a car and make a hotel booking as well, I received a confirmation email from Royal Maroc then I executed my plan.

The flight ticket for me was very expensive so I reserved a non-refundable ticket to save some money which cost me $891 then I proceeded with car and hotel reservation which was as well non-refundable.

I have done my 5 family members reservations through Expedia paying the total amount of $1088 and received the confirmation on August 3, 2018, as It is high season these days and prices increases every minute.

August 7, 2018, I received an email for each ticket mentioning simply that tickets for these flights are not valid any more due to computer bug!!! I tried immediately to contact Royal Maroc call centre but they are not answering!!!
I contacted Expedia call centre which is located in the US discovering that they have no idea about this!!! I spend 2 days between the agents and supervisors until they confirmed for me that the trip is cancelled and that they started already the refunding process and they canít do anything about it!!! I tried to find another flight but the price becomes more than triple. So, I had 2 options: either I cancel the whole plan and lose my non-refundable ticket + Non-refundable Hotelís reservation + my calls to Expedia call centre ($891 + $853 + $133 = $1877) or to reserve expensive tickets for my family and lose almost the same amount.

I need to know, what this site can help me with? Is it possible to hold the Maroc airline responsible for these amounts? What can I do to get back my money?
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