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Customer Service
COMPLAINT: Lies and misleading

 
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Old Sep 4, 2017, 4:49 PM
PT1293 PT1293 is offline
 
Join Date: Sep 2017
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Turkish CASE ID:2017060314 // DDP CDGTK60365
Upon arrival at CDG, I found my DELSEY suitcase broken. Filed a complaint and was required to upload the information to a non-working website. After few days, the website was fixed, and I uploaded all required information including pictures of broken luggage, passport and bank, etc. After few days of back and forth and request for more information, the airline approved a compensation reflecting a fraction of the replacement cost. However as of today, almost 2 months after the event, no compensation was received. There is no way to contact the airline. The "office" in Paris is nothing more than a private apartment which doesn't receive public or complaints. The CDG office doesn't respond to phone calls and the voice mail doesn't accept messages.
The airline stopped answering messages and obviously didn't pay.
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