In-flight Issue
COMPLAINT: What am I paying for?

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Old Oct 24, 2013, 3:00 PM
baplyer baplyer is offline
Join Date: Oct 2013
Posts: 1

I fly first class overseas one to two times a year with United. On the last flight, to and from Rome, on the outbound flight the remote controller for the entertainment system didn't work (its connecting cord visibly frayed) and the overhead light could not be controlled. On the return flight, once again the overhead light could not be controlled and halfway through the flight, the sound portion of my entertainment system shut down. Paying thousands of dollars per flight and being treated to these failures on a system which is required to ease the burden of hours in the air is unacceptable. Could someone from United contact me? I logged this complaint by email and am still waiting. Bruce Plyer
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Old Oct 24, 2013, 5:14 PM
azstar azstar is offline
Join Date: Sep 2008
Posts: 375

You're paying for transportation. And, with UA, you're lucky you even got that!
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Old Oct 24, 2013, 5:31 PM
The_Judge The_Judge is offline
Former Airline Employee (NOT OFFICIAL REP)
Join Date: Oct 2008
Posts: 1,109 economy, one pays for transportation. In the premium classes, one pays for service.......HUGE difference.
Yes, the rules and policies favor the airlines unfairly. I do not dispute that.
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Old Oct 25, 2013, 12:27 AM
Der Richter Der Richter is offline
Join Date: Dec 2012
Location: Berlin, Germany
Posts: 62

I am shocked, shocked that UA would, having taken your money, provide little additional value and refuse to respond to your complaints.
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Old Oct 25, 2013, 7:45 AM
jimworcs jimworcs is offline
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

Captain Renault..... I am shocked, shocked that you still think that joke is funny.
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