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Reservations
COMPLAINT: Premium seat assignments

 
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  #1  
Old Mar 21, 2008, 4:17 PM
noclot noclot is offline
 
Join Date: Mar 2008
Posts: 1

I purchased three seats on NWA flight 669 for 6 weeks from now, 5/11/08. I expected assigned seats, but this was denied. There are many unassigned seats in coach for the flight, but they are all reserved as "Premium assignments", which you can only get the day before, and if you pay extra for them!. This is a sleazy practice. I know of no other airline that is running this scam.
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  #2  
Old Mar 21, 2008, 4:45 PM
pattis pattis is offline
Airline Employee (NOT OFFICIAL REP)
 
Join Date: Aug 2007
Location: U.S.
Posts: 147

you purchased 3 tickets which mean that you have 3 guaranteed seats on that particular flight. Not a particular seat #. To the best of my knowledge all major carriers do this. Its not a sleazy practice. It is a way of more revenue for the airline rather than raising prices even more. No one is making you pay for it, it just means for you and other travelers to take responsibility for yourselves and get there early enough to be assigned a seat that is to your liking. I have no pity on people that show up at the last minute whining about not being seated together. If it is that important to you it is up to you to do what you need. First come first served!!!!
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  #3  
Old Mar 21, 2008, 6:37 PM
Silent Bob Silent Bob is offline
 
Join Date: Sep 2007
Location: NY NY
Posts: 510

Hey Pattis, here's a story dealing in a similar situation. I was checking in for a United flight and right next to me was a family of 4. The father was arguing with the agent because, on a full flight mind you, they were not seated together. The father's argument was "We all have the same last name, why didn't you seat us together?" The agent explained it's not her, it's the computer and the computer doesn't by last name or who is "supposed" to sit together, it just assigns seats." And this went on from when I was standing in line, to when i checked in for my flight until i left the counter. It's always best to check in 24 hours in advance, if it's allowed. I know some international flights you cannot. But if it's really important to have seats together (especially when travelling with kids) yea then try to at least call 24 hours to get them, that's usually when the seats are released.
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  #4  
Old Oct 12, 2008, 5:26 PM
habss habss is offline
 
Join Date: Oct 2008
Posts: 10

Hey pattis, actually it is a sleazy practice even if all of the airlines are doing it!! If the airlines really feel they need to increase their prices they should just do it. This hidden and extra charges business is going to kill them and passengers will revolt. As times get tougher (and they will) airlines will realize that charging more and more to fewer and fewer customers is NOT a good business strategy!! At best the practice is deceptive.

Case in point: I booked a package to go to Vegas and was booked leaving on U.S. Air and returning with Northwest. I am a frequent flier with NWA but have never flown with U.S. Air. Although I booked the trip several weeks ago, I was not able to get an assigned seat on NWA because 30% of the seats on NWA flights now are "premium". What the heck is that? I call a premium seat first class, other than that I will get squeezed in to one of the uncomfortable seats in coach just like everyone else! Below is a thread from a complaint I just registered with NWA. I will at least give them credit for responding quickly...

By the way, I was able to book my seats with U.S. Air and although they did set aside the exit aisles and a few other rows as "premium" (which is still crap) it wasn't 1/3 of the plane!! I got good seats with U.S. Air and am considering them for more flights in the future.

-----Original Message-----
From: Northwest Airlines [mailto:[email protected]]
Sent: Sunday, October 12, 2008 1:04 PM
To: ***** *********
Subject: Re: ET-Seats

Dear ******,

Thank you for contacting nwa.com Customer Service.

While most seats are available to be pre-assigned, Northwest does
reserve some seats on all flights for assignment only at the time of
check-in. There are currently no seats left to be pre-assigned on your
flight. You do have a secured space on our plane, but we cannot tell
you which specific seat will be accommodating you.

While we do our best to seat passengers according to their preferences,
it is not always possible on a full aircraft. We recommend checking in
early in order to ensure flexibility in seating. With an E-ticket, you
may check in and choose from available seats online. Access the
"Check-In" tab on our homepage at www.nwa.com within 24 hours of
departure.

I hope this answers your question regarding seat assignments.

Thank you for choosing Northwest Airlines. We value your patronage and
consider it a privilege to serve your travel needs.

Sincerely,

Pratik
nwa.com Customer Service

My reply:

Sorry Patrik but that's just crap! A premium seat is first class not coach!! People are getting fed up all of these extra charges and underhanded practices which will only mean they will move to the smaller airlines that do less of this. If you need more revenue, charge more for your tickets, don't keep adding hidden fees that will only infuriate your loyal customers!!!
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  #5  
Old Oct 12, 2008, 5:41 PM
habss habss is offline
 
Join Date: Oct 2008
Posts: 10

Hey pattis, actually it is a sleazy practice even if all of the airlines are doing it!! If the airlines really feel they need to increase their prices they should just do it. This hidden and extra charges business is going to kill them and passengers will revolt. As times get tougher (and they will) airlines will realize that charging more and more to fewer and fewer customers is NOT a good business strategy!! At best the practice is deceptive.

Case in point: I booked a package to go to Vegas and was booked leaving on U.S. Air and returning with Northwest. I am a frequent flier with NWA but have never flown with U.S. Air. Although I booked the trip several weeks ago, I was not able to get an assigned seat on NWA because 30% of the seats on NWA flights now are "premium". What the heck is that? I call a premium seat first class, other than that I will get squeezed in to one of the uncomfortable seats in coach just like everyone else! Below is a thread from a complaint I just registered with NWA. I will at least give them credit for responding quickly...

By the way, I was able to book my seats with U.S. Air and although they did set aside the exit aisles and a few other rows as "premium" (which is still crap) it wasn't 1/3 of the plane!! I got good seats with U.S. Air and am considering them for more flights in the future.

-----Original Message-----
From: Northwest Airlines [mailto:[email protected]]
Sent: Sunday, October 12, 2008 1:04 PM
To: ***** *********
Subject: Re: ET-Seats

Dear ******,

Thank you for contacting nwa.com Customer Service.

While most seats are available to be pre-assigned, Northwest does
reserve some seats on all flights for assignment only at the time of
check-in. There are currently no seats left to be pre-assigned on your
flight. You do have a secured space on our plane, but we cannot tell
you which specific seat will be accommodating you.

While we do our best to seat passengers according to their preferences,
it is not always possible on a full aircraft. We recommend checking in
early in order to ensure flexibility in seating. With an E-ticket, you
may check in and choose from available seats online. Access the
"Check-In" tab on our homepage at www.nwa.com within 24 hours of
departure.

I hope this answers your question regarding seat assignments.

Thank you for choosing Northwest Airlines. We value your patronage and
consider it a privilege to serve your travel needs.

Sincerely,

Pratik
nwa.com Customer Service

My reply:

Sorry Patrik but that's just crap! A premium seat is first class not coach!! People are getting fed up all of these extra charges and underhanded practices which will only mean they will move to the smaller airlines that do less of this. If you need more revenue, charge more for your tickets, don't keep adding hidden fees that will only infuriate your loyal customers!!!
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