#1  
Old Jul 27, 2009, 9:05 PM
donnafholzer donnafholzer is offline
 
Join Date: Jul 2009
Posts: 1
Angry A change in flight but no refund

I recently booked online and purposely picked one leg of my 4 leg trip that was more expensive than others. It was at a more convenient time. I received confirmation but the very next day I received a notice that United changed that particular leg to one not as convenient. I had looked at that as an option originally and noted that it was $90 less expensive but decided not to take it. They changed my flight but charged my credit card for the orignal selection. Has anyone had this happen?
  #2  
Old Jul 28, 2009, 5:24 AM
PHXFlyer PHXFlyer is offline
Banned
 
Join Date: Dec 2008
Posts: 1,366
Default

Most airlines if contacted within 24 hours of ticketing will give you a refund even on a non-refundable fare. No questions asked. Unfortunately if you weren't aware of the schedule change or didn't contact them within this window then unfortunately if the schedule change isn't "major" you'll probably just get a free change of your itinerary but not a full refund.

I would suggest, however, that you write to UAL customer relations and explain that you initially paid more for ticket due to the convenient timing. They might, since you were re-booked to the other connection anyway, issue you a voucher for the original difference in fare. It's worth a try anyway.

Quote:
Helen Chellin
Manager, customer relations
United Airlines
P.O. Box 66100
Chicago, IL 60666-6100

Last edited by PHXFlyer; Jul 28, 2009 at 5:29 AM.
Reply

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
AirOne - cancelled flight and will not refund $ italytravel Other Airline Complaints 13 Aug 3, 2009 10:39 PM
Customer Service kicked off continental flight for asking to change seat siegel1210 Customer Service 21 May 3, 2009 12:14 PM
Canceled / Delayed / Overbooked Code share route change - refund or pay extra fees - crazy FortressDVD Delta Air Lines Complaints 25 Apr 26, 2009 8:11 AM
Canceled / Delayed / Overbooked No refund / flight Mikel7777 American Airlines Complaints 6 Oct 4, 2008 11:53 AM
Canceled / Delayed / Overbooked No refund / flight Mikel7777 American Airlines Complaints 0 Jul 14, 2008 2:32 AM


All times are GMT. The time now is 1:24 PM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020