#1  
Old Mar 27, 2011, 6:57 PM
Bush444 Bush444 is offline
 
Join Date: Mar 2011
Posts: 1
Angry Miami International Fire

I don't know if all airlines are having the same issues handling the fueling of flights out of Miami International Airport (MIA), but AA is clearly failing. Until the fueling system is fixed fully they should not be allowed to run so many flight into Miami for connection to other flights that have little hope of getting out on time, it at all.
We lost a two week vacation through the Panama Canal & Costa Rica that was already paid for, because American Airlines routed us through Miami for a flight to Panama City (PTY) that they could not make. They cancelled ALL flights out of MIA to PTY yesterday, March 26, 2011. They don't cancel them a day in advance so you have time to make alternate plans, they wait until just hours before the flight, then cancel. They book you on another flight, but that is useless when you have to catch a cruise.
This fire happened several days ago. They may have hoped they could meet commitments, but they KNEW it would be a severe stretch. They lure you into the trap of MIA, then you're stuck. We wanted to stay in Miami a few days to make the best of a bad situation, but were told there was no assurance we would get our checked luggage before the end of the week and it would cost nearly twice as much for the return flight. We could hardly walk and sightsee in the Everglades for two days without our boots and a change of clothing.
  #2  
Old May 2, 2011, 10:39 PM
Solcita Solcita is offline
 
Join Date: May 2011
Posts: 4
Default Miami Airport fire, flights from Dominican Republic canceled

25 March, flight AA from Santiago, Dominican Republic to Miami cancelled.

I was in Cabarete and I was scheduled on a flight from Santiago to Miami (100$us for the taxi). Once at the airport, I learn that all flights are cancelled because of the fire at Miami Airport.
They did not call to let me know even though they had my number.

AA rebooked a flight the next morning from Santo Domingo as I was having a connecting flight to Buenos Aires. They told me that they would not provide any vouchers or compensation for this, as the fire was not their fault. Fair enough so far.

I had to go to Santo Domingo by taxi (another 150$) and rent a room (almost 200$). When checking out of the hotel, I realized that I was one of the few rerouted people WITHOUT vouchers for taxi and hotel/meal.

I filed a complaint to AA asking for reimbursement of the expenses or compensation. They responded that they `must firmly, but respectfully, decline. It is just not our policy to provide compensation or reimbursement due to the situation involving the fuel farm fires in Miami recently, and the impact that those fires had on our flight schedules at that time.`
To add to the frustration they added that `Our research shows that there were no vouchers issued in association with flight 1244 on March 25, 2011.`

OK people, something is very wrong here. Or the vouchers were falsified ones or AA is not being honest.

Has anyone of you had vouchers for cancelled flights from Santiago or Puerto Plata on March 25 when they were rerouted to Santo Domingo to catch next day`s flight?
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