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Old Apr 6, 2008, 10:49 PM
badri54 badri54 is offline
Join Date: Apr 2008
Posts: 2
Default Damaged Baggage & Lost Items

On January 23, 2008 AA069

A bottle of wine which was probably warped in a profit ional bottle case was broken Many of my clothing were damaged and few items worth $280 were missing
I fill a mishandling report with American Airline office in Miami with a nice polite employee named Victor Gavidia. Mr. Gavidia inspected the damages and fill his report and assured me that the airline will take care of Dry Cleaning and missing items and he asked me to call Ms. Olga Pena (305) 526-1984. Missing items were $280.00 and damaged items were $1290.00

Calling Ms. Pena which she offered to pay only for the missing shirts ($80.00) or $100 airline certificate, which I refused, and she promised to mail me a letter explaining her decision. (this letter never came)
Writing to American Airline Customer service in Texas was another story, the answer all my written certified letters with a vague e-mail which I cannot respond to and they disagree with the decision of their agent in Miami and refuse to pay any thing .

Amad AlBadri
[email protected]

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