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Old Jul 3, 2011, 12:07 AM
jdresow jdresow is offline
 
Join Date: Jul 2011
Posts: 1
Default Bumped from plane after boarding, horrible customer service, no reimbursement

AA is the worst experience ever! In April, my boyfriend and I flew American from LAX through Texas to Cancun. We had stopovers on each leg so we experienced American Airlines service at 4 different airports.
At each airport the line for bag drops was ridiculously long - just to drop bags! They only had one person working their entire bag drop section. It was ridiculous! In Cancun we got to the airport more than 2 hours early to find the line wrapped around the terminal. The line went so slowly that they eventually pulled people in my flight out of the line - otherwise we would have missed it. Just for bag drop! At LAX and San Antonio we experienced similar long and slow lines.
But we had already booked flights to Reno before this experience, so were stuck. My boyfriend got to LAX well in advance of his flight due to the experiences we already had. He was checked in and boarded the plane, sitting in his seat, when he was bounced. We had booked his flight over 6 months in advance, and he was the one picked to be bounced. AA gave him their list of policies, and it said they must pay double if you have to wait more than two hours - but they refused to give him more than a voucher for the cost of the flight. Horrible service, rude, unsympathetic employees, and an 8+ hour wait at LAX, which may be the least nice airport in the US. DON"T FLY AMERICAN!
 

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