Customer Service Have you had any problems with US Airways' Customer Service? Have US Airways employees treated you poorly?

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Old Dec 22, 2012, 3:28 AM
njohnson njohnson is offline
Join Date: Dec 2012
Posts: 1
Angry Agent tells mother to "**** off"

Our US Airways flight to Kansas City was cancelled due to weather. When leaving the plane, we were directed to the ticket counter, where we were not received well because there were probably a hundred of us trying to rebook. The immediate response was that there were no flights available for three days. An airline representative whose name tag read "John B" treated us with disdain and rudely/aggressively asked us to leave the line and call the airline. One mother, particularly distraught, tried to engage this man directly. As they parted ways, he told her to "**** off".

I understand that weather problems and airport closures are out of the airlines hands, but the response to a difficult situation was outrageous.
Old Dec 22, 2012, 6:19 AM
Gromit801 Gromit801 is offline
Join Date: Aug 2007
Posts: 745

My gut feeling is that this woman had already accosted the agent. She had that "I'm not through with you" look, and was getting a last word in. Would love to see the entire exchange that pushed the agent past the verbal breaking point. Yes, the agent was wrong in their choice of language. And likely the woman had already been screaming at him.
Old Dec 22, 2012, 7:56 PM
The_Judge The_Judge is offline
Former Airline Employee (NOT OFFICIAL REP)
Join Date: Oct 2008
Posts: 1,109

Didn't watch the video but love the agent already. I may find him and buy him a beer.
Yes, the rules and policies favor the airlines unfairly. I do not dispute that.
Old Dec 29, 2012, 1:27 AM
pattis pattis is offline
Airline Employee (NOT OFFICIAL REP)
Join Date: Aug 2007
Location: U.S.
Posts: 147

your video was removed by you tube because it was a virus.

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