#1  
Old Apr 23, 2009, 2:47 PM
tutu tutu is offline
 
Join Date: Apr 2009
Posts: 3
Default wrong flight

I booked 3 flights to Hawaii with one stop over. One of the flights came back with a different stop over city. I called right away to have it fixed to the other 2 flights. It was going to cost me $150 to change it. I would not have thought too much about it except that a person in my office had this same experience just the week before. He flew from Maine to Florida and the airline had him stop in Salt Lake City. He didn't book it that way and just paid the money to fix it as there was a death in the family and he didn't want to deal with it.

Now, 2 questions. I am 99 44/100 percent positive I did not book that flight that was incorrect. 5 out of 6 were correct legs on the flight, why would I book an incorrect one. If the federal government gives a person 3 days to change their minds on a contract, why does the airline not have to abide by that law. And, if they change my ticket, and who has not had an airline change their ticket, why does the airline not have to pay me the $150 I would have to pay if I changed my ticket?

I really don't understand how they get away with that? Who are they paying off to be able to do this?

tutu
  #2  
Old Apr 23, 2009, 5:04 PM
tutu tutu is offline
 
Join Date: Apr 2009
Posts: 3
Default

Did I mention these were first class tickets?
  #3  
Old Apr 23, 2009, 6:36 PM
mars6423 mars6423 is offline
 
Join Date: Mar 2009
Location: New Jersey/Singapore
Posts: 412
Send a message via AIM to mars6423
Default

it doesnt matter if they were 1st class seats

did you put the city or the airport code when you booked the flight? you may have messed up with that and believed you were going to one place but found out it was different.....i doubt an airline would change a flight to a different place for no reason and do it without asking you

also the airline industry was deregulated back in the 1970's i believe, and its a private industry not a government agency so they dont have to give 3 days or whatever

if your complaining that you had to pay $150 than your crazy, it would be a different story if you had a economy ticket, but if you paid for 1st class than you shouldnt be crying over $150 since it shows you have the money, and if you used frequent flyer miles than you would still need to pay $150 for change fees
  #4  
Old Apr 23, 2009, 6:37 PM
Leatherboy2006 Leatherboy2006 is offline
 
Join Date: Nov 2007
Posts: 340
Default

Did you book it directly with airline or on something like expedia or travelocity?
  #5  
Old Apr 23, 2009, 9:34 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197
Default

Mars.. I am astonished at your answer.. .just because you can afford first class, then you should just pay up and shut up! Absolutely not!

It is possible that there is an IT error on the website, but it is so hard to prove I think you will just have to chalk it up to experience and avoid them in future. Which airline was it? You might try writing to the airline, explain how much you have spent with them and that you had selected the other routes each time, and it therefore defies logic that you would re-route the last one. They might relent...but don't bet on it.. especially if it was Delta!
  #6  
Old Apr 23, 2009, 10:21 PM
countrynewsman countrynewsman is offline
Banned
 
Join Date: Dec 2007
Location: Killeen, Texas
Posts: 258
Default

WHOA! Mars, I have flown first class a few times and I am NOT Bill Gates! Just because I sat up front does not mean I can afford to drop $150 anytime I want.

As to the complaint, I believe if you had made an error when booking online, Continental would have changed it within a 24 hour time period. I made an error online and booked a flight for the wrong day. When I immediately discovered the error, I phoned Continental and they changed it with no charge. I would phone the airline and explain the error. The worst they can do is to advise you to pound sand.
  #7  
Old Apr 23, 2009, 10:24 PM
countrynewsman countrynewsman is offline
Banned
 
Join Date: Dec 2007
Location: Killeen, Texas
Posts: 258
Default

I didn't mean to sound like I assumed it was Continental. That's just the one I usually fly.
  #8  
Old Apr 24, 2009, 3:38 AM
mars6423 mars6423 is offline
 
Join Date: Mar 2009
Location: New Jersey/Singapore
Posts: 412
Send a message via AIM to mars6423
Default

i am sorry guys

i do mainly long distance travel on singapore airlines, virgin and other airlines and round trip tickets are $6000+ so $150 isnt much as a ratio to the total charge, i have no clue what prices are for domestic/not so long distance flights are
  #9  
Old Apr 27, 2009, 1:08 PM
tutu tutu is offline
 
Join Date: Apr 2009
Posts: 3
Default wrong ticket

It was on Delta. I had not flown with them for over 5 years. I had a flight from Boston to Texas and a stop over in Detroit. The flight on the last leg to Boston was delayed over 5 hours. I would have missed an appointment if I waited. So I had to fly to Portland Maine. Did I get $150 from them even though someone had to go 2 hours out of their way to come to Maine to get me? No. I just don't like this one way protocol. Mistakes do happen.
Reply

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Customer Service Cancelled Flight - because their manifest is wrong! aschumm Customer Service 8 Apr 20, 2009 2:09 AM
Baggage Problems Wrong information and missing item katia United Airlines Complaints 0 Dec 1, 2008 9:01 PM
Baggage Problems Wrong information and missing item katia United Airlines Complaints 0 Dec 1, 2008 9:00 PM
Reservations Wrong AA departure time amaris American Airlines Complaints 0 Mar 7, 2008 3:38 PM
Frequent Flyer Program UA gave wrong information, ended up having to pay for flight WalnutCreek United Airlines Complaints 0 Mar 17, 2007 4:42 AM


All times are GMT. The time now is 12:57 AM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2006 - 2023