Old Mar 10, 2010, 12:48 PM
sun1569 sun1569 is offline
Join Date: Mar 2010
Posts: 1
Angry Horrible Customer Service and Policies

Never again will I fly JetBlue!!!!
I recently purchased a flight fromm Jet Blue and used the Paypal payment method to pay for my flight. After 3 or 4 days of being told to wait, no confirmation was sent to me and I was told by JetBlue they were having trouble processing PayPal payments and that I would need to pay with a credit card. I wanted to be assured I would not be overcharged as I do not keep thousands of dollars in my account at a time. After spending well over two hours on hold with the customer service reps who could not give me a straight answer, I was PROMISED by a supervisor that the Paypal payment had been cancelled and I could pay with my debit card.
Problem is they charged me twice, which took $770 out of my account instead of $385. I did not have this in my account and now I have no money until my next pay day, which is in two weeks.
I have spent a total of 5 hours on the phone within the last week, being passed around from representative to supervisor. All that they were willing to do to compensate me for my time, financial trouble, and aggravation was offer me a "sincere" apology and a $25 dollar credit toward using their crappy airline again. Their customer services agents were rude, not helpful, and told me I would have to wait 7 -10 days for my money, that they wrongly took out, to be placed back in my account. I find the whole situation absolutely ridiculous as they did not offer to adequately compensate me. I have now made it my mission to let as many people as possible know, that this airline has taken a steep decline and to use a better carrier for future trips.
Old Mar 10, 2010, 4:10 PM
Gromit801 Gromit801 is offline
Join Date: Aug 2007
Posts: 745

File in small claims. And file a dispute with your bank.
Old Mar 12, 2010, 6:21 AM
Leatherboy2006 Leatherboy2006 is offline
Join Date: Nov 2007
Posts: 340

not being a fan of paypal, I would blame them. Paypal tried to rip me off several times after making purchases on E-Bay.
Old Mar 12, 2010, 5:20 PM
jimworcs jimworcs is offline
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

If you suffer any consequential damages, eg. excess bank fees, costs of borrowing to cover the shortfall, JetBlue are fully responsible for these. Keep a record of all the costs, send a detailed claim to Jetblue demanding compensation and then file in small claims. You can recover your costs of filing a claim in addition. You will definitely WIN this case, JetBlue have no defence.

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