#1  
Old Oct 15, 2010, 8:59 PM
Zawadi Zawadi is offline
 
Join Date: Oct 2010
Posts: 1
Angry Terrible Customer Service at FL-1332 (PHL)

Today, Friday 15th October 2010, I took my grandfather to the airport to help him check in. He was travelling from PHL to BOS departing at 12.45pm. After checking in (E-ticket) we were supposed to receive assistance from the staff to check in his bag. I waited for the lady in front of me to finishing checking in her luggage before it was our turn. The southwest staff (1 white lady and 2 black guys) seemed very nice (laughed and joked) with the lady in fron of us. When it was our turn, the 2 guys dissapeared and the lady seemed not to notice us waiting (FYI we are Africans and I speak very fluent english in case you are wondering). I said "how are you doing today' and she ignored me. I had to liiterally shout at her asking her if we can check in our bag at that counter. She seemed VERY VERY COLD and UNFRIENDLY like we were not supposed to be there at all. One of the guys came back to the counter but did not act any differently from his female colleague. The bottom line is that we were DISCRIMINATED against or to be exact experienced RACISM. One is left to wonder what type of training Southwest offers its employees if at all any. This is the worst customer service I have experienced so far in this country and next time they will get a piece of my mind if you know what i mean.
  #2  
Old Oct 16, 2010, 4:32 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197
Default

One of the problems with racism is it's pernicious nature. Who knows if this was racism or not... you hav'nt really given any evidence of it whatsoever. However, poor customer service is endemic in the US airline industry... if I had to bet; I would bet the latter was more responsible. If you need proof, read these pages. US airlines are provide obnoxious services on an equal opportunity basis.
  #3  
Old Oct 21, 2010, 1:34 AM
Jetliner Jetliner is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: May 2008
Posts: 495
Default

Anyone can debate the customer service point all day long, but Southwest is the last airline to associate with racism. I know that when you get an airline of any size you will end up with someone, somewhere who is a racist. However I know that at Southwest in particular this would not be tolerated.

Sorry, but you need to put the race card away.
Reply

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Customer Service Bumped from flight- terrible Customer service. twesty1 American Airlines Complaints 2 May 26, 2010 5:31 PM
Canceled / Delayed / Overbooked charleston service cancelled, terrible customer service jmb Flights Canceled / Delayed / Overbooked 16 Oct 24, 2009 6:38 PM
Customer Service terrible customer service johnafa Customer Service 6 Oct 2, 2009 10:42 PM
Customer Service TERRIBLE customer service/ not honoring travel vouchers eeichleay Delta Air Lines Complaints 13 Sep 21, 2009 1:42 PM
Customer Service Terrible Customer Service cstaab United Airlines Complaints 0 Jun 19, 2007 12:36 AM


All times are GMT. The time now is 8:11 AM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2006 - 2023