[charprest]

Continental Airlines broke my very expensive stroller and is refusing to pay for it. I can not even get anyone to speak to me about getting reimbursed by phone or in person. Do NOT fly continental if you plan on taking a stroller. They are very unhelpful and rude!!!!

[Dina]

Same thing happened to us today. They managed to snap the handle bars completely off!!! Not only did they destroy a very expensive stroller but they were beyond rude in explaining this ridiculous policy. I'd advise against flying Continental with kids. Horrible experience.

[Researcher]

Dear Dina and Charprest: I am interested in your case. I am developing a Doctoral research on Mishandled baggage (see General Discussion- Mishandled Baggage Research ) Could you please, provide the airline complaint form (minus personal information) you filled with the airline or send me an email to [email protected] and I will send a survey. The survey is very similar to the one you must file with the airline and does not contain personal information.
This is a unique research and the case you are describing makes part of my target population.

Thanks before hand

[Researcher]

Dear user: I am developing a Doctoral research on Mishandled baggage (see General Discussion- Mishandled Baggage Research ) Could you please, provide the airline complaint form (minus personal information) you filled with the airline or send me an email to [email protected] and I will send a survey. The survey is very similar to the one you must file with the airline and does not contain personal information.
Thanks before hand

[Gromit801]

Researcher, enough with the spam already.