[bartrobinson]

On 10/15/2006 my Father died. That was near when my wife and I planned a flight.

We were assured that we could reschedule with a copy of a death certificate. That certificate was faxed to My Lynn Duncan at least four times in the last ten weeks.

To date I have emailed, called, faxed so often they must think I am nuts. But nobody calls back even though when we call a voice reassures us THIS time they will.

Our only contact from Delta was from Michael Barzey a manager in "Customer Care" saying they never received my Dads death certificate. I faxed and emailed it again....probably into a black hole.

Delta Airlines are liars and they RIPPED ME OFF!!

[dragonfire6.delta.com]

OH crap, how did you know about the black hole?

[gandalf]

Originally Posted by dragonfire6.delta.com

OH crap, how did you know about the black hole?

I laughed so much after your reply...That was a good one, I must admit!

[thatguy5]

dragonfire6.delta.com & gandalf,

You guys are prime examples of whats wrong with Delta.

Anyone who has had problems with Delta knows about "The Black Hole"

May you both however learn about the death of a family member ...

tg5

<sigh>

[lonniec3]

Originally Posted by dragonfire6.delta.com

OH crap, how did you know about the black hole?

Two weeks ago I wrote to Delta and still don't have an answer on a time sensitive issue. Now I know it went into the black hole at "Customer Careless"!

Thanks for the info!

Lonnie

[cargorat]

Originally Posted by dragonfire6.delta.com

OH crap, how did you know about the black hole?

the black hole is actually located between the ears of corporate management.