Why is Qantas legally allowed to charge twice for the same service, this has another name, robbery.
I have just cancelled my Qantas flight which I booked using my frequent flyer points and I have rebooked the exact same flight on the exact same date and time which will now be paid for by my employer.
I have also paid for exit seats on this flight and I am disturbed to find that I have to pay again to rebook them. I know your policy says fees for exit seat payments are not transferable. However, they are not being transferred, I am on the exact flights, dates and times, only I am now paying for the flight in money, not points, which is of course a benefit to Qantas.
Interestingly the person I spoke to when I asked if it was not perhaps immoral to charge the same fee twice for the exact same benefit answered me that “that is business”.
Why to airlines get to behave so unethically legally?