Reply
Baggage Problems
COMPLAINT: Seniors beware of klm web site

 
Thread Tools Display Modes
  #1  
Old Dec 1, 2015, 4:37 PM
retired traveler retired traveler is offline
 
Join Date: Dec 2015
Posts: 2

SENIORS BEWARE IF FLYING KLM- AIR FRANCE-OR- AIR ALITALIA ON LUGGAGE CHARGES MAKE SURE YOU READ ALL THE SMALL PRINT IF YOU BOOK ON LINE BECAUSE THEY WON'T TELL YOU ABOUT ANY OF YOUR FLIGHTS POLICY'S
Well surprise surprise just as we expected Alitalia just phoned us and said because we stopped for the four days in Paris the carry on weight of 12kg.would not apply for the second flight booked with KLM to Rome and the 8kg would apply so this is why we were charged $55euros for the excess weight if we had only a connecting flight instead of a layover it would have not applied just as we expected no one wants to take ownership on a problem booked on the KLM website we should have been told this situation would apply we will sadly not use your web site or airline again and will make sure our story on how seniors are treated gets out

SENIORS BEWARE IF YOU USE KLM WEB SITE AND THEY USE AIR ALITALIA AS A CARRIER, THEIR LUGGAGE POLICYS WILL COST YOU MORE MONEY.AFTER YOU HAVE NO OPTION BUT TO PAY DON'T EXPECT KLM TO HELP YOU WITH IT THEY WILL PASS THE BUCK SAYING YOU HAVE TO DEAL WITH AIR ALITALIA EVEN THOUGH YOU BOOKED THROUGH THEM AND OUR EXPERIANCE WITH THEM IS ONCE THEY HAVE YOUR MONEY YOU ARE OUT OF LUCK GETTING ANYWERE SO SENIORS MAKE SURE YOU KNOW WHAT YOU ARE BOOKING (READ ALL THE FINE PRINT)ON ALL SEGMENTS OF YOUR FLIGHTS.

We understand your sentiment regarding your experience with KLM, Air France and Alitalia. However,
after careful consideration, we can only stand by our previous statements: as this flight was operated by Alitalia, they should be the ones to handle your claim. We are sorry to hear that they've been referring to KLM and we can imagine that being sent from pillar to post is not ideal. Unfortunately though, we are unable to assist you further.

,
Reply With Quote Share with Facebook


Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Baggage Problems Seniors beware (af9832) retiredtraveler KLM Complaints 0 Nov 14, 2015 4:58 PM
Reservations Senior Beware Of Web Site retiredtraveler Air France Complaints 0 Oct 9, 2015 3:12 PM
Customer Service New Site mgerner American Airlines Complaints 0 Feb 24, 2008 10:43 AM
Customer Service New site mgerner American Airlines Complaints 0 Feb 24, 2008 10:43 AM


All times are GMT. The time now is 5:23 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2017, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors