Last week, I was booking my holiday in Bucharest and Transylvania.
Due to some of my extended family being Dutch, I did it all through KLM (UK). I paid KLM £800 circa.
I then booked my accomodation for a festival... only to be told the festival was the week before the dates I gave. But the accomodation people had given me those wrong dates.
So, I returned to KLM BEFORE they had even received the money from my debit card.
They insisted that the flights I had chosen were non-changeable and non-refundable.
They say I was told that point on the website.
The truth is I was NOT told that.
The website is so perfect, it actually refused to accept my e-mail unless I wrote it in English.
Can YOU understand my English?
I have given up with the bricks (with a B, part of a wall!) at KLM customer services. I have pressurised the MD, J E C deGroot in Holland. I wrote a letter in English then translated it on translate.google.com into Dutch. I sent both copies.
Unless he is mentally controlled by the KLM website, he should understand both letters... even though he was born in Belgium! His family is flemish.
I just pray that "AirFrance" (KLM's owners) don't get involved. Everybody says that us Brits are stubborn and difficult. The French can be far worse. At least us Brits will argue. The French just ignore you... and the French call the Brits bad mannered!
KLM have chosen the wrong person to upset...!