[Bigcrciii]

I attempted to put my son on standby to be on our flight, instead of a later one. We went to the gate but the attendant didn’t seem interested in doing anything to formally take his name, even though we asked to have him put on the standby list. There was an empty seat near us, which we asked the gate agent about, when she came on the plane, but were told she couldn’t do anything because his name wasn’t on the list. No apology, no accountability, just the attitude of I can’t do anything and it’s not my fault. After 21 years in the US Airways/American frequent flyer program, for business and personal flights, both domestic and international, I am switching airlines. No more travel money for my family and me to American. I have seen too many rude customer service situations from American staff to want to continue to give them my business. Shameful lack of company empathy and professionalism.
Posted via Mobile Device