I recently made reservations for my daughter to come and visit me. Being a teenager she missed her flight. While I can understand Southwest airlines keeping the money for that missed flight, I do not find it acceptable for Southwest to cancel the return trip flight which is / or was 11 days after the first flight. I was told the 2nd flight was cancelled and that they would be keeping the money for the second flight. I had options to get my daughter here and return via the second flight. Either by taking a later Southwest flight or via another carrier. If MY daughter at tha time missed the second flight I would have no issues with Southwest keeping my money.
BUT NO SOUTHWEST CANCELLED THE 2ND FLIGHT AND HAS REFUSED TO PROVIDE EITHER A REFUND OR A CREDIT.
No offer was made and I was told it was policy to take all. I told them I would probably Start a post stating my dissatisfaction I was told sorry you feel that way.
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