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Customer Service
COMPLAINT: Misled by a representative and Delta doesn't make it right

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Old Feb 13, 2020, 7:25 PM
DCCSyr1 DCCSyr1 is offline
Join Date: Feb 2020
Posts: 1

I earned 25,027 Medallion Qualification Miles in 2019, enough for Medallion status. My annual spending was $2,621 Medallion Qualification Dollars, $3,000 is required for status.

I had booked a flight to Mexico with miles. When I found I was $379 short for status.

When I called Delta, I was told if I paid with my Delta Platinum card instead of miles, I would qualify. After cancelling the original reservation, I purchased the flights for $819.

When I was not listed as Medallion status, I inquired and was told since the flight was in January, it didn't count. The representative apologized, saying it was unfair that I was misled. He told me to email customer care, who could upgrade me to Silver Medallion status.

The reply: I want to let you know that we have received your request to be upgraded to Silver Medallion status for 2020. Itís my goal to ensure that all your needs are met and respond as quickly as possible.
While we would like to offer special consideration for your request, we maintain a consistent policy to remain fair to all Medallion members and preserve the integrity of the program. I hope you will understand that we must respectfully decline your request for Silver Medallion status at this time.

So "[email protected]" is concerned about being fair to their medallion members, but won't be fair to a silver platinum card ($350/year) member who has flown dozens of flights. Somehow, it is fair to medallion members to give silver status to a friend of mine with many fewer dollars spent, miles flown, and a credit card that is only $95/year.

They wouldn't even credit my $819 and instead use my miles as I originally booked the flight. In fact, Delta never even offered me bonus miles to make up for the representative's error.
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