Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above.

Reply
Tools...
 
Thread Tools Display Modes
  #1  
Old Aug 21, 2018, 8:37 PM
mateklongse mateklongse is offline
 
Join Date: Aug 2018
Posts: 1
Default paid more than we should have

reservation number KUNVTW

First we learned that all passengers first and surnames were swapped by the online booking system. Once we reported this, EgyptAir asked us to pay R 3300 to "correct" it.
We disagreed and disputed this via mail and verbal conversation, but were almost verbally blackmailed by Nilesh Jadav, Egypt Air Rosebank branch of South Africa:
"No payment, no re-issued tickets".

As not to jeopardize the journey and to avoid retaliation, eventually we paid.
Then Egypt Air used the ticket re-issuing process as an opportunity to collect another R 1345 "tax" from us. We requested an explanation which was not given to us in a satisfying, convincing sense making way.

On the 5th of August we send another mail with our view to:

[email protected]
[email protected]
[email protected]
[email protected]

With our mail from the 5th of August, Egypt Air has been given the opportunity to tell their side of the story in the mitigation process by close of business August 8th 2018. To much of a disappointment, this has not happened as yet.

We are claiming to be repaid for the additional "tax" charged R 1345 and R 3300 for the "name change services". In both cases we only have an acknowledgement of receipt of payment and not an invoice as it would be standard practice for additional services rendered.

The service received was experienced as incompetent, threatening and not welcoming at all, e.g. not client orientated.

we can be contacted in South Africa:

+27 83 441 2195
+27 72 602 9175

[email protected]
[email protected]
Reply
Tags...
Tags
lack of assistance, undue fees

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Reservations Paid for upgrade -didn't get it ! fayelem Etihad Airways Complaints 0 Jan 21, 2017 3:54 AM
Canceled / Delayed / Overbooked Paid for preassigned seats. cpaleologos British Airways Complaints 5 Mar 3, 2016 7:53 AM
In-flight Issue I should get use of the ENTIRE seat I PAID for!! Biztrvlr Delta Air Lines Complaints 1 Jan 25, 2013 6:18 PM
Check-in / Boarding Paid $100 to get on the plane Mohan Delta Air Lines Complaints 4 Apr 18, 2009 11:07 PM
Customer Service Won't honor upgrades I paid for bilfritz Customer Service 3 Sep 9, 2008 11:27 PM


All times are GMT. The time now is 8:03 PM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020