Old Nov 23, 2007, 4:53 PM
jeritilley jeritilley is offline
Join Date: Nov 2007
Posts: 2
Thumbs down Singapore Airways: Overcharging


Just to warn other travellers about possible overcharging by Singapore Airlines (and perhaps other airlines). SIA tried to overcharge me by almost THREE times for departure taxes and other charges. It was not just a single office, but several offices that made mistakes. After many complaints and a visit to their office, they reduced the charges, but they were still overcharging. They initially asked for $239 then later reduced it to $145. The correct figure was around $80. They were trying to claim that I had to pay departure taxes, despite that fact that they were aware that I was only in transit.

Not only this, but on arrival at HKG I found that my reservation for my connection had disappeared, causing a lot of problems.

Many emails to SIA, but their customer service was hopeless. Initially they tried to claim that their offices were correct. It took about 5 months to get a refund from them, and now they refuse to answer any more emails.

I will certainly be checking the taxes and charges that the airlines are asking from me, and after such bad customer service from SIA, will not be flying with them again. I would advise others to have a close look at the taxes and charges added on to a ticket, to make sure that the airlines are not profiterring from the traveller.

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Jazeera Airways: what rubbish they are DVS Other Airline Complaints 21 Jan 30, 2010 9:06 PM
Customer Service Etihad Airways - Appalling Service NidgeX Etihad Airways Complaints 0 Nov 8, 2007 10:40 AM
In-flight Issue U.S. Airways: Almost 4 Hours On Tarmac In Philadelphia VRIZZO In-flight Issues 0 Oct 28, 2007 3:24 PM

All times are GMT. The time now is 3:04 PM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020