Old Jun 5, 2018, 12:32 PM
cezarica cezarica is offline
Join Date: Jun 2018
Posts: 1
Default denied boarding for undisclosed medical diagnosis

Bought a return ticket for my filipina sister in law and her 9yo daughter. The lil one is suffering from a heart condition called PDA and since it was her first long flight we thought it could be a good idea to book oxygen onboard. Which we did, for the outgoing flight but she didn't need to use it for one second. Before the return flight we went to a cardiologist who issued a medical report saying that she is OK to fly without any mention for oxygen. Therefore for the return flight we didn't consider necessary to book oxygen onboard.
Then guess what? Qatar Airways chose to disregard the last cardiologist report and claimed that based on her diagnosis she must have oxygen onboard, therefore denied boarding without the possibility of a proper refund.
I mention that despite her condition my niece doesn't show any signs of weakness or anything that might lead to assumptions that she needs oxygen onboard.
I asked Qatar Airways for the medical report they based on the denial of boarding and they say its confidential. Now I think it is just bull**** and their only "diagnosis" was the fact that for the first flight we asked for oxygen and it appeared in the records.
Since the denial of boarding occurred in Bucharest airport, I wonder if there is anything we can do to get a proper refund from Qatar Airways or some sort of compensations because the whole situation seems very unfair to me as a payer of the ticket and the passengers.
abuse, denied boarding, medical, medlink, qatar airways

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Check-in / Boarding Denied boarding ahgh1999 British Airways Complaints 0 Apr 2, 2018 12:23 PM
Check-in / Boarding Denied boarding redfield1914 Qatar Airways Complaints 0 Jul 15, 2016 1:20 AM
Check-in / Boarding Denied Boarding Too! Disgruntled from Brooklyn Spirit Airlines Complaints 2 Jun 4, 2014 7:20 AM
Check-in / Boarding denied boarding tayana2012 Air Canada Complaints 8 Apr 3, 2013 9:46 PM
Check-in / Boarding Denied Boarding!! Sheridan30 Spirit Airlines Complaints 22 Nov 23, 2009 5:55 AM

All times are GMT. The time now is 4:59 PM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020