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Baggage Problems
COMPLAINT: Baggage damaged and no response

 
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  #1  
Old Dec 8, 2015, 11:50 AM
lekker lekker is offline
 
Join Date: Dec 2015
Posts: 3

Hi

My baggage was damaged on a trip with Eithad last year and i sent them several emails in this regard. I received 1 reply asking for information to prove that i flew with them, photos of the bag, etc. I sent them the required info along with requested photos. Since then it has been over a year and i have not received a response. I have sent them several emails and even filled in the online feedback form, but there is NO response. Its like once i have flown with them, they dont care anymore. My family has used Etihad over a number of years and we will not be using them anymore!
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  #2  
Old Dec 8, 2015, 12:28 PM
Etihad Representative Etihad Representative is offline
OFFICIAL AIRLINE REPRESENTATIVE - ACCOUNT SUSPENDED DUE TO NON-RENEWAL
 
Join Date: Oct 2008
Location: Abu Dhabi - UAE
Posts: 286

Hi there, we are sincerely sorry to learn of your experience. Is it possible for us to get your RQID, INTR or PIR number (anything you can give us) so we can look into this for you? We apologize for the long delay regarding your case, and we are here to help. *ED
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  #3  
Old Mar 30, 2017, 1:11 PM
lekker lekker is offline
 
Join Date: Dec 2015
Posts: 3

HI. I am still waiting on the issue above to be resolved. I sent all my documentation and the issue is still unresolved. I would NOT recommend anybody to fly this airline. I get mails saying 5 star service but it not true - my issue is still unresolved after 50 emails!
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