Canceled / Delayed / Overbooked
COMPLAINT: Refusing refund on cancelled flight

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Old Apr 18, 2017, 7:51 PM
Join Date: Apr 2017
Posts: 1

eDreams contacted you over this problem, concerning res num. 2TUU5D. Palma de Mallorca to Bangkok return. The final flight from Munich to PMI was cancelled by Etihad and I was not informed at any time of a replacement flight EY1748. At BANGKOK airport on 13 Apr. 17 Etihad checkin staff could not tell me about any replacement flight only that they could see the cancellation.. so I had to accept my Luggage being sent only as far as MUNICH. Because I could not risk being delayed in Munich, overnight for example ( I am 75 yrs old) I had booked a Vueling flight from Munich to PMI at the same time and date a few days before my departure at a cost of 200Euros. You are saying to eDreams that I must have been told at one of my flight stops of any replacement flight for me... I DEFINATELY WAS NOT AND AM INSULTED THAT YOU SHOULD SAY SO.!!! I expect Etihad to make some compensation money for the inconvenience that in no way was my fault.
My family and I are very well up on social media and this incident will be published and blogged in places that you have not even thought of unless I get satisfaction... Believe me, Etihad will lose much, much, more than my compensation amount if I do not get my refund for flight EY1748.
I have been a regular customer with Etihad and will definatly not fly Etihad again if you decide not to pay what you owe,
In anticipation of your reply, Paul Shakespeare
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